Forum Discussion

MustangLisa's avatar
MustangLisa
Channel Surfer
3 years ago
Solved

Photo Streams uploading issues

I have been trying to upload more photos to my Photo Stream and it says they have been uploaded but they do not appear on the next page when I click Done on the uploading page. I have not reached my ...
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hey PGE,

    Welcome to the Roku Community!

    We understand that you're having issues with your uploaded photos on Photo Streams. Try to restart the Roku device from System > Settings > System Restart, to achieve an optimal system restart. Also, make sure that the Photo Stream is up-to-date. You can check it by highlighting the channel, and press the star button (*) in the remote. Then, select the update channel. For more info, refer to this support article: How to use Photo Streams on your Roku® streaming device 

    If the issue still persists, please don't hesitate to let us know.

    All the best,
    Kash

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi MustangLisa, 

Welcome to the Roku Community. 

In some cases, restarting the Roku devices resolve the issue you are experiencing. Could you try to give it a shot and keep us posted on how it goes? Please note that it is crucial to restart your Roku device through the system menu for this fix to be effective, go to Settings > System > Power > System restart. 

We'll be waiting for your feedback. 


Regards, 
Nimfa

MustangLisa's avatar
MustangLisa
Channel Surfer
3 years ago

Hi,

This won't help, you upload pictures to your Photo Streams on the Roku website, not through the Roku device. It's the website that's not uploading my pictures. Thank you. 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    Are you sure your browser is not just showing you a cached page of your pictures from before the upload?

    • MustangLisa's avatar
      MustangLisa
      Channel Surfer
      3 years ago

      Hello,

      No it's not. It's not adding them at all. The other day I uploaded six pictures and it only added one and they were the same format and same size. It says it uploaded six pictures but then shows me it only added one to my created photo stream. Wish I could put a picture of what's happening. 

       

      • PGE's avatar
        PGE
        Newbie
        3 years ago

        I'm having the exact same problem. I have 51 photos on my mom's photo stream and I am trying to upload one new photo. It says the photo has uploaded, but the total number of photos stays at 51. I have tried six different times to upload this photo and it indicates the upload is successful so I click on done. But the photo will not show up in the Stream. I've shut everything down and restarted, but nothing helps.