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sianara08's avatar
sianara08
Reel Rookie
3 years ago
Solved

Paired Roku remote won't turn off/on Samsung DC40E

Tried multiple times pairing the remote. Followed all the steps/instructions. Says it's paired and the volume function works but the on/off does not.

remotes
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Appreciate the response @sianara08.

    If your TV is not powering on when pressing the Power button, then sounds like you need to program the TV controls feature of the Roku remote to your Samsung TV. Navigate to Settings/Remotes & Devices/Remotes/Setup Remote for TV Control and follow the on-screen prompts for setup.

    We recommend taking a look at the troubleshooting steps and tips provided by our Support page here: Why is my Roku voice remote not controlling power and volume on my TV?

    Regards,
    Karla

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    sianara08-

    Your tv brand may have more than one set of IR control codes.  Try setting this up again, but this time lie to it when the music stops so that it goes on to test the next set of command codes.  Repeat until you find one that controls both the volume and the power on the tv.

    • sianara08's avatar
      sianara08
      Reel Rookie
      3 years ago

      Thank you. I went all the way to 20 and there was no change. 

    • sianara08's avatar
      sianara08
      Reel Rookie
      3 years ago

      I went all the way up to code 20 and there was no change. Serial number is: CT382F791278. It has the most current software up update and I've tried turning everything off and on and resetting. I actually have 2 of the Samsung DC40E TV's and 2 Roku's and neither of them will power the TV on or off. 

    • sianara08's avatar
      sianara08
      Reel Rookie
      3 years ago

      I went all the way up to code 20 and there was no change. Serial number is: CT382F791278. It has the most current software up update and I've tried turning everything off and on and resetting. I actually have 2 of the Samsung DC40E TV's and 2 Roku's and neither of them will power the TV on or off. 

       
       
      • RokuKarla's avatar
        RokuKarla
        Retired Moderator
        3 years ago

        Appreciate the response @sianara08.

        If your TV is not powering on when pressing the Power button, then sounds like you need to program the TV controls feature of the Roku remote to your Samsung TV. Navigate to Settings/Remotes & Devices/Remotes/Setup Remote for TV Control and follow the on-screen prompts for setup.

        We recommend taking a look at the troubleshooting steps and tips provided by our Support page here: Why is my Roku voice remote not controlling power and volume on my TV?

        Regards,
        Karla