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njrichie's avatar
njrichie
Reel Rookie
3 years ago
Solved

[OS 11.5] Roku TV TCL Black Screen on display

"We have received reports that some customers with the above TV models are unable to see any display on their units following a software update.

We are currently investigating and working diligently with Roku to address this issue. There is no need to contact us. Updates will be posted on this page.

We apologize for the inconvenience."

Its TRUE right after the update my Roku 43S431 TV went dark. Spent the whole day trying to restore with no success. This is what happens when there is a BUG in the update software.  My other Roku TV model was not affected after the same update. Hopefully they come up with a fix. Its update 11.5.0 Build 4235

https://support.tcl.com/notice

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Community users!

    Thanks for posting and letting us know about this behavior you've encountered with TCL Roku TV.

    Have you tried reaching out to TCL customer support and inquiring further about the issue? Roku TV manufacturer provides support with their TV. This issue can be addressed by inquiring further and letting them know about the experience you had.

    You can contact TCL here: TCL Support or at 1-877-300-8837.

    All the best,
    Kash

372 Replies

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  • Travitherabbi42's avatar
    Travitherabbi42
    Newbie
    3 years ago

    My 55 inch TCL worked fine then I tried to flip thru the live TV option when the screen went black but the sound works. What should I do. I tried reset and unplugging

    • Paul65's avatar
      Paul65
      Streaming Star
      3 years ago

      Probably the same thing I did when my 75" tcl S the bed.  Go shopping.  TCL doesn't care, roku doesn't care.  Bought an 85" Sony that runs Google TV.  VERY happy with it.  I'm writing off the other as a very expensive lesson learned to not buy **bleep** I never even heard of a few years ago 

  • Clouds's avatar
    Clouds
    Channel Surfer
    3 years ago

    I’ve tryed resetting the tv and nothing seems to work any help 

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hi there Clouds

      Thanks for reaching out here in Community.

      Can you please provide us with more information regarding the issue you are experiencing? What Roku model device are you using? Are you able to hear audio or is it completely a black screen? How long has the issue been occurring?

      Please keep us posted and we'll continue assisting you from there.


      Regards,
      Karla

      • Clouds's avatar
        Clouds
        Channel Surfer
        3 years ago

        This issue has been going on for a day I can hear the audio it’s a TLC roku

  • Jenny2000smith's avatar
    Jenny2000smith
    Reel Rookie
    3 years ago

    My Roku tv is on a black screen and I can’t get the recovery screen to show up. I need help 

  • Kassybri95's avatar
    Kassybri95
    Newbie
    3 years ago

    My TCL Roku TV screen went black last night but I can still hear sound. I did the reset method and tried unplugging it and waiting 30 secs before plugging it back in. I can see that the screen is trying to turn on because there are extremely faint words on the screen but I can’t get into settings to try and increase the brightness. How do I fix this?

      • Madking1's avatar
        Madking1
        Roku Guru
        3 years ago

        To everyone who has had this issue, they aren't going to help you. They will push you to the TV manufacturer and the manufacturer will tell you that you need to chuck your tv and go buy a new one. Pretty amazing and shows that Roku doesn't stand by their product or doesn't have any standards for their manufacturers to follow. 

  • Nozaeta's avatar
    Nozaeta
    Reel Rookie
    3 years ago

    I have a 55in TCL Roku TV that was working fine but all of a sudden one day we went to turn it on to no avail. Screen is black but you can hear the clicking noises when we are trying to push buttons. Tried to reset it to no avail. Left unplugged and came back and still nothing. 

    Serial number YNOOE4440459

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Greeting Nozaeta, 

      Thanks for reaching out to the Roku Community. 

      We're sorry to hear about the issue you are experiencing with your Roku TV. As you can see that we are aware of the issue and our engineering team is actively investigating this closely. If you have time, kindly keep us posted with the details requested above, so we can also submit your details to the team for investigation.

      We prioritize resolving this as soon as possible, and we ask that you bear with us as we manage this issue.


      Regards, 
      Nimfa

  • AasherKhattak's avatar
    AasherKhattak
    Channel Surfer
    3 years ago

    When I went to turn on my tv on an afternoon for some reason it was playing the sound of me opening the tv and clicking around but I couldn't see what I was clicking. It has been a day now since the last time I was able to see the tv screen and looked up how to fixed the issues. I've tried unplugging the tv from the wall and also holding the reset button for 30 seconds but still have the same issue. I have even left it out overnight with it unplugged and still nothing. My Roku tv is a model: 55S423 and the rating is: 120v - 60Hz - 125W. If I could please get a follow up to this issue I would greatly appreciate it! 

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi AasherKhattak, 

      Thanks for letting us know about the issue you are experiencing with your Roku TV. 

      We're sorry for the inconvenience this caused. Please be advised that we are aware of the problem occurring. We'd like to include your details in the report, could you provide the details requested above? 

      Keep us posted. 


      Regards, 
      Nimfa

      • AasherKhattak's avatar
        AasherKhattak
        Channel Surfer
        3 years ago

        I was just wondering if you got my re sent new message of the information you wanted if so could you please text me back if and when you see this, thank you very much and appreciate you trying to help me out.

  • Mchmahb's avatar
    Mchmahb
    Reel Rookie
    3 years ago

    Model g135x

    software 

    11.5.0.4312

    Device id

    SOJRD27X8V44

    Serial Number

    X01200MX8V44

     

    having the same issue. Reset does not work. Black screen. Sound, no picture. 

  • Pope21's avatar
    Pope21
    Newbie
    3 years ago

    I have attempted a soft reset, hard reset, and the remote series of buttons. Help. 

  • ChrisSal_123's avatar
    ChrisSal_123
    Newbie
    3 years ago

    My Roku TV is doing the exact same thing the screen will turn black but you can still hear the sound and it's just slowly getting worse

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hello ChrisSal_123, 

      Welcome to the Roku Community. 

      As you may notice that we are aware of the issue occurring on your Roku TV and please be advised that our engineering team is working closely to resolve the issue. We would like to submit your details to our  Support team for further investigation. Lick here to check the required details we needed. 

      We look forward to hearing back from you soon.


      Regards, 
      Nimfa

      • Balajirci's avatar
        Balajirci
        Reel Rookie
        3 years ago

        Absolutely same issue with my 55’’ Roku TCL tv. I tried every option in the thread and I have to s**k it up as hardware issue. 500$ tv coming for less than 4 years is such a shame. Neither me nor anyone I know will come near TCL or Roku tv anymore. Not worth the headache- cheap company !