Forum Discussion

Ressurex19's avatar
Ressurex19
Channel Surfer
3 years ago

[OS 11.5] Roku TV Home screen only shows in top left corner

(Version 11.5 Build 4235-30) Tcl model is 55S515

After this last update when I press the home button after being on an HDMI channel the home screen goes to being small in the top left corner of the screen. I go to the hdmis and they work fine. (For now) But as soon as I hit the home screen button it is mostly black with the home screen in the top left corner of the tv screen. Seems to be happening when pressing the home button coming off of (HDMI 3 (ARC)) Which my Nintendo switch is connected to. I switch over to another app or something and it fixes. Only going to the home screen from HDMI 3 seems to be where the issue lies.

51 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Ressurex19

    Thanks for the post.

    We would be more than happy to investigate this issue for you, but need more details. Can you please provide us the following information:
    -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
    -steps to reproduce the issue you are seeing 
    -image of the issue occurring so we can better understand the issue

    Once we have this information, we will be able to pass it along to the appropriate Roku team to look into further.


    Thanks,
    Danny

    • Ressurex19's avatar
      Ressurex19
      Channel Surfer
      3 years ago

      • I have attached a photo of what the tv look like when I press home upon exiting hdmi 3 (ARC) That's also the steps I take for this to happen: Exiting hdmi 3 causes the home screen to shrink like that to the top left corner.
      • Roku/TCL device model is 55S515
      • Serial Number is YS0050292150
      • Device ID is FT2885292150
      • Software OS/Version is 11.5.0 Build 4235-30
      • Jab336's avatar
        Jab336
        Newbie
        3 years ago

        Having the same exact issue! Same exact model TV. 

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi Nicke88,

        Thanks for letting us know about the issue you are experiencing with your Roku TV.

        We apologize for any inconvenience this caused. I have passed along your concerns to the appropriate Roku team to investigate further. 

        We appreciate your patience and understanding as we work toward a resolution.


        Regards, 
        Nimfa

         

  • RedHammer's avatar
    RedHammer
    Newbie
    3 years ago

    Same TCL tv, same problem. This has only started happening in the last 3 months.

  • HAE's avatar
    HAE
    Newbie
    3 years ago

    I am also seeing this with a TCL65R617. I can trigger the issue with my Nintendo Switch and my Xbox Series X from HDMI ports 1, 2, and 3. I believe this has to do with the consoles adjusting their resolution as I get this mostly when having to change resolution on the Xbox. I can trigger it on the Xbox in 720p or 1080p

    I also have a Roku TCL32S327 and I can't reproduce this

    • bimism's avatar
      bimism
      Reel Rookie
      3 years ago

      Have you tried a full reset yet? You will have to re enter some information but it should solve the issue. Report back so that people can find the solution as I posted above.

      • m4570d0n's avatar
        m4570d0n
        Channel Surfer
        3 years ago

        I was hoping to avoid doing that and having to set everything up again but decided to go ahead and do it. Thus far 2 days and the issue hasn't reappeared so it seems to have worked. Thanks!