Forum Discussion

Ressurex19's avatar
Ressurex19
Channel Surfer
3 years ago

[OS 11.5] Roku TV Home screen only shows in top left corner

(Version 11.5 Build 4235-30) Tcl model is 55S515 After this last update when I press the home button after being on an HDMI channel the home screen goes to being small in the top left corner of the...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Ressurex19

Thanks for the post.

We would be more than happy to investigate this issue for you, but need more details. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
-image of the issue occurring so we can better understand the issue

Once we have this information, we will be able to pass it along to the appropriate Roku team to look into further.


Thanks,
Danny

Nicke88's avatar
Nicke88
Channel Surfer
3 years ago

I'm having this same problem 

 

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi Nicke88,

    Thanks for letting us know about the issue you are experiencing with your Roku TV.

    We apologize for any inconvenience this caused. I have passed along your concerns to the appropriate Roku team to investigate further. 

    We appreciate your patience and understanding as we work toward a resolution.


    Regards, 
    Nimfa

     

    • Nicke88's avatar
      Nicke88
      Channel Surfer
      3 years ago

      Is there a way to fix it yet?

      • Mlattyak's avatar
        Mlattyak
        Reel Rookie
        3 years ago

        I haven't heard anything yet. When I flip back and forth between OTA and Streaming channels, the home screen goes to normal size. But that doesn't last....