Forum Discussion

naenae0599's avatar
naenae0599
Newbie
11 months ago
Solved

Onn Roku 70' TV Black Screen, what to do?

Today my tv did the exact same thing and I only had it for about 2 yrs and 4 months. I had my vizio tv for over 8 years and it was still working, but I wanted a more newer tv finally bought this one ...
  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Hello Community Users!

    Thank you for contacting us regarding the black screen issue with your Onn Roku TV. We are happy to help.

    • Is your TV connected to power?
    • Is there a specific input that's not showing?
    • Are all cables firmly plugged in?
    • Is your TV able to exit "wake up" mode?

    Troubleshooting:

    1. Please check the power cord/outlet to ensure the device is getting power
    2. Check the input that you're trying to watch on
    3. Check video cables to ensure they are firmly connected
    4. If you're able to access settings, make sure that:
        1. TV is able to "wake up" 
        2. HDMI-CEC is enabled on the TV
    5. Perform a restart of the TV
    6. If the problem persists,  do a factory reset on the TV

    For more detailed information, please click here: How to restart or factory reset your Roku streaming device.

    If the issue persists, please contact Onn Support at 1-844-334-2355 for further assistance.

    Thanks,
    Arjiemar

Quashun's avatar
Quashun
Reel Rookie
11 months ago

im having the same issue with my 65 inch onn as well. no damage still has the **bleep** plastic on the screen. we can hear, but the screen is black, and every once in a while we can get it to turn on an show a picture. this is crazy. I have tried the unplugging an waiting but nothing.

  • Nightrider455's avatar
    Nightrider455
    Channel Surfer
    11 months ago

    Well I would try to take the back off try to clean the connections that plug into the motherboard I think it has to do a lot with the motherboard or connections that need to be cleaned I cleaned all the connections on mine and mine seem to work just fine sometimes you can get it to work by rubbing or pounding on the back to bring up the static electricity that might be helpful

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      11 months ago

      Hello Community Users!

      Thank you for contacting us regarding the black screen issue with your Onn Roku TV. We are happy to help.

      • Is your TV connected to power?
      • Is there a specific input that's not showing?
      • Are all cables firmly plugged in?
      • Is your TV able to exit "wake up" mode?

      Troubleshooting:

      1. Please check the power cord/outlet to ensure the device is getting power
      2. Check the input that you're trying to watch on
      3. Check video cables to ensure they are firmly connected
      4. If you're able to access settings, make sure that:
          1. TV is able to "wake up" 
          2. HDMI-CEC is enabled on the TV
      5. Perform a restart of the TV
      6. If the problem persists,  do a factory reset on the TV

      For more detailed information, please click here: How to restart or factory reset your Roku streaming device.

      If the issue persists, please contact Onn Support at 1-844-334-2355 for further assistance.

      Thanks,
      Arjiemar

      • Dantep's avatar
        Dantep
        Reel Rookie
        11 months ago

        Your TV and company is trash. I threw this  Onn TV in the trash months ago and bought a Samsung from your competitors. I now do as much shopping as I can outside of Wal-Mart and I hope other people who got burned like us, do the same!!!