Forum Discussion

Philt56's avatar
Philt56
Streaming Star
12 months ago
Solved

Only getting stereo output, no surround sound on any streaming channels, Roku streaming stick 4k

Just setting up a friend’s new Denon receiver x1700h. It supports all Dolby, Dolby plus, atmos , etc.  connected her streaming stick 4k (3820 model)  to an hdmi input on the receiver and only get pcm...
TV & Player settings
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    12 months ago

    Thanks for keeping us in the loop, Philt56!

    We are grateful for your prompt response as we try to comprehensively understand the issue you’re having.

    Please be advised that some channels may also require you to change the audio setting within the channel. For example, Netflix may require you to select “English (5.1)” under “Audio and Subtitles.”

    In addition, if you use volume modes, movies, and TV shows, you stream with a surround sound format, such as Dolby Digital, DTS, Dolby Digital Plus, and Dolby ATMOS, it may be converted to stereo. If your Roku device is connected to an AVR or soundbar, you may need to set volume modes to ‘Off’ to hear the surround sound format.

    We hope this helps. Please get back to us if you need more assistance. 

    All the best,
    Emman

Philt56's avatar
Philt56
Streaming Star
12 months ago

That does not help at all.  It is a Roku streaming stick 4k. It is directly connected to a Denon ATV which supports all the latest Dolby audio. The receiver is only r3ceiving  pcm stereo from the Roku. I thought the Roku does not decode the audio from the streaming app like Netflix. Why is it no sending Dolby digital plus to the receiver? I tried all the hdmi output options. Auto, custom. 

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
12 months ago

Thanks for keeping us in the loop, Philt56!

We are grateful for your prompt response as we try to comprehensively understand the issue you’re having.

Please be advised that some channels may also require you to change the audio setting within the channel. For example, Netflix may require you to select “English (5.1)” under “Audio and Subtitles.”

In addition, if you use volume modes, movies, and TV shows, you stream with a surround sound format, such as Dolby Digital, DTS, Dolby Digital Plus, and Dolby ATMOS, it may be converted to stereo. If your Roku device is connected to an AVR or soundbar, you may need to set volume modes to ‘Off’ to hear the surround sound format.

We hope this helps. Please get back to us if you need more assistance. 

All the best,
Emman

  • Billyboy14's avatar
    Billyboy14
    Newbie
    8 months ago

    OMG. Thank you! I was going out of my mind switching cables, deep diving into the AVR settings, etc. 

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      8 months ago

      Hi! Billyboy14

      Thanks for sharing! If you need any help, feel free to give us a shout. We are always here to help. Happy streaming!

      Cheers! 💜

      The Roku Community Team

      • paddy58's avatar
        paddy58
        Newbie
        5 months ago

        I too have had this problem and could not work out why - tried the solution here and it fixed.

        But to be a little more specific  -  TV Volume levelling on the Roku switches the output to PCM only! So ensure this is OFF.

        The setting is not easy to find - here it is:

        Using the remote: While watching content, press the 'Star' button on your Roku remote. 

        Using the settings menu: Press the Home button on your Roku remote, scroll to Settings, then select Audio. 

         

         

  • Philt56's avatar
    Philt56
    Streaming Star
    12 months ago

    Ok, changed volume mode to off and hdmi output to auto and surround is working properly now.

     

    thank you

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      12 months ago

      Thanks for the update, Philt56!

      We are glad that we figured this out now!

      Please don't hesitate to let us know if you need further assistance. We are more than willing to help you in any way we can.

      Happy Streaming!💜

      Regards,
      Emman