Forum Discussion

billyavi's avatar
billyavi
Reel Rookie
2 years ago

Not sure if this email is genuine or spam

I received the following email for "noreply@roku.com. Is this genuine and should I be clicking on the button which says "Verify Email" Thanks Verify your email by clicking on the button below. A...
TV & Player Setup
atc98092's avatar
atc98092
Community Streaming Expert
2 years ago

That seems suspicious. Have you confirmed that was the actual email address that sent the message? Depending on your email client, there are different methods of seeing the true sender, and even then there are ways to spoof the sending mailbox. 

Myself, I would look at the code within the message and see if that button they want you to click is actually pointing to a Roku.com address. If it's not going to a Roku address, I would not click it. Again depending on your email client, there are ways to view the raw text of the email message, including the coding used for that button.

Although I have to ask: did you get that email while you were setting up one of the Roku Home products (camera, light, smart plug, etc.)? If so, then that sounds completely legit. 

  • billyavi's avatar
    billyavi
    Reel Rookie
    2 years ago

    Hi Dan

    Thanks for your response. Yes I used Force Email to check the email address and it is "noreply@roku.com.

    No was not setting up any roku device.

    I'm afraid I wouldn't know how to check the code within the message. The button simply says Verify email

    I guess I am going to just delete the email!

    Thanks again for responding

    Bill