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1JohnnyMac1's avatar
1JohnnyMac1
Newbie
3 years ago
Solved

No support for Roku Express 4K+

Unfortunately Karla, Roku does not support the Roku Express 4K+. This is the first time in my life I have heard of a product that its manufacturer does not support. This is ridiculous and of course completely unacceptable.

Since my Roku Express 4K+ stopped working I have tried several fixes, none of which have worked. My next step would be to buy a replacement but, since this product offers NO SUPPORT I certainly wouldn't buy another one! What I am going to do is cancel my ROKU account, get rid of all the ROKU devices and TCL products I own, tell all my friends what a horrible company ROKU is, flame ROKU on all of my social media accounts, and finally... sign up with a company that supports the products they sell. It must be tricky at best working for ROKU Karla, you would be well served by making a change.

I suggest you replace "Roku Express 4K+" with "my job" in the previous paragraph, cut your losses and move on with me. Thank you, Johnny Mac

TV & Player Setup
  • RokuJechealR's avatar
    RokuJechealR
    3 years ago

    Hi 1JohnnyMac1,

    Thanks for the post. I'm sorry to hear about the experience, that's not what we aim for.

    You can contact a support agent directly at http://support.roku.com/contactus. We offer live chat, email, and phone support for your device (this is a change from the past). 

    I have passed along your information to our Support team.

    They will follow up and assist you.

    Warm regards,

    Chel

9 Replies

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    3 years ago

    Hi 1JohnnyMac1,

    Thanks for the post. I'm sorry to hear about the experience, that's not what we aim for.

    You can contact a support agent directly at http://support.roku.com/contactus. We offer live chat, email, and phone support for your device (this is a change from the past). 

    I have passed along your information to our Support team.

    They will follow up and assist you.

    Warm regards,

    Chel

    • psyclone's avatar
      psyclone
      Channel Surfer
      3 years ago

      I have the same issue. I own three (3) Roku Express 4K+ devices and one of them stopped working and displayed the low power warning. I have it plugged in to the wall and using the Roku "block" and usb cable but STILL get the warning. So I tried to obtain support via the website and it says my devices aren't supported.  I agree with previous person in that HOW IN THE WORLD can a company NOT support a product they sell??? Unreal!!

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        psyclone, it's not that the devices aren't supported; they don't qualify for "agent support" (i.e., communicating with an actual human being, not that Roku agents are very useful anyway).  All Roku products come with a warranty.  My experience with many, many, Roku devices is that the USB power adapters that come with them, and frankly USB power adapters in general, are junk.  Once you start getting that message about all you can do if your device is no longer under warranty is to try another USB power adapter and hope for the best.

    • kathyjoe5's avatar
      kathyjoe5
      Reel Rookie
      3 years ago

      Your response says there is support for ROKU Express. When I hit the link referenced, it responds with : there is no support for your device.

    • JC48's avatar
      JC48
      Newbie
      2 years ago

      I've spent the last 30 minutes just trying to find out why my Spectrum app won't load on my Roku.I've had no issues until today.I've rebooted everything,I won't uninstall Spectrum as I've seen others lose the ability to get it back after doing so. I've tried to attain assistance,only to find out my devices aren't "eligible for assistance"??

      Could someone PLEASE explain this? 

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        The Spectrum app is in the Channel Store, so you won't have any trouble installing it again.  Any problems reinstalling it were from many, many years ago when Spectrum and Roku were in some kind of dispute.

        Don't expect Roku "support" to give you any better advice than you can receive here from other users.  🙂  You're really not missing anything.  They'll tell you to restart your device and/or remove the app, restart the device, and install it again.  That's about as far as their support goes.

        One more thing, restart everything involved - all your Spectrum equipment (gateway/modem/router) and your Roku device.  The problem is Spectrum and Roku can't help you with that anyway.

  • MrWizard's avatar
    MrWizard
    Reel Rookie
    3 months ago

    Roku units are a disposable item... They work, until they don't, and then you throw them away and get a new one.  Should last about 5 year, after that it is luck.