Forum Discussion

Jack5j's avatar
Jack5j
Reel Rookie
3 years ago

No ROKU devices connecting to my wifi.

After 6 days of "there it is"..."where'd it go" internet service from Breezeline (upgrades?) I finally got my service back. Now, my laptops connect but NONE of my ROKU devices will connect. I get .014.40 and .014.30 errors. All TV's and router are in the same places as before. I tried resets of everything. Any ideas are appreciated.

  • If you haven't already, make sure the router is broadcasting on 2.4GHz and that it is set for b/g/n modes.  Some routers get set to g/n-only during firmware upgrades and that doesn't work well with Rokus.

     

    • vmw123's avatar
      vmw123
      Newbie

      I have been having LOTS of trouble getting my Roku to connect to internet. I have gone through ALL the suggested procedures, but nothing is working. What is b/g/n/ mode?ANd how do I check to see if that is what my router has? 

      • Strega's avatar
        Strega
        Roku Guru

        802.11b, 802.11g, and 802.11n are standards for transmitting Wi-Fi.  b happens to be the oldest of these, and some routers (typically ones rented from ISPs) have received firmware updates that happened to disable 802.11b by default (but allow it to be turned back on). 

        Some ISPs, including my parents’, have sent updates that disabled 2.4GHz entirely.  My parents don’t have a Roku, but I’ve had to go to their home to “fix their printer” and fixing their printer turned out to really mean re-enabling 2.4GHz Wi-Fi on their router because their printer wasn’t ready for Comcast’s new world without 2.4GHz Wi-Fi.

    • Jack5j's avatar
      Jack5j
      Reel Rookie

      Thank you, but I can't find these settings in my D-Link management software. Any idea where to verify these settings? Again, thank you!

  • I am having the same problem  and have tried EVERYTHING suggested, but nothing works. Really getting disgusted with Roku!