No remote for setup on new network

Question

I have lost my Roku remote and trying to set device up to new WiFi and the Roku app tells me the device can not be found

renojim · Answer

rdgutz, is your remote from the other Roku device a Voice remote with a microphone button?&nbsp; If not, it won't work with a Roku TV.&nbsp; If it is, you have to factory reset the TV to get the remote to pair.

renojim · Answer

HDMIGuy, it's the having a working remote that's the difference.&nbsp; Unlike other Roku devices, I don't think TVs go into remote pairing mode when they're powered up, so you need to use a working remote or the app and of course the app only works if the TV is connected to a network.&nbsp; I'm not absolutely positive that the only way to pair a remote without having a way to navigate the TV's menu is to factory reset it, but they have to go into pairing mode after a factory reset or you'd never get a remote to work.

Tivoburkee · Answer

Right, you have to have a real remote initially to set up wifi on Roku, since the Roku app on the cellphone won't work until its set to same wifi credentials as the Roku. What model and number of Roku do you have?&nbsp;

rdgutz · Answer

I have the same problem. The model number of my onn.roku tv is #100012586. I would appreciate any suggestions. I have a remote for another roku device but I don't know how to pair it to the tv.

HDMIGuy · Answer

rdgutz&nbsp;Try following these directions.&nbsp; Unless you have a fairly old other remote it should work.&nbsp; Scroll down until you find directions when you have no functioning remote.&nbsp;&nbsp;https://support.roku.com/article/360011621473

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No remote for setup on new network

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