Forum Discussion

DbJaxn's avatar
DbJaxn
Reel Rookie
2 years ago
Solved

No private listening through Android App

Has this issue been resolved Isolette because I am experiencing the same issue.  When I select the "headphone" icon in Roku app, the audio from my television becomes silent through TV, but does NOT w...
General Question
tv & player features
Volume modes
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi DbJaxn,

    Thanks for keeping us posted!

    Have you tried restarting your Roku device as well to see if it helps? To restart, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

    To resolve and isolate this issue, have you tried looking at our Support resources and following the steps to help resolve the private listening issue? How to resolve an issue with private listening | Official Roku Support

    Please keep us posted, and we'll continue assisting you from there.

    All the best,

    Chel

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, DbJaxn

Thanks for posting here in the Roku community.

We appreciate you for sharing this information with us, and we would be more than glad to assist. Have you made sure that your mobile device is not on mute, silent, or disables any audio? Also, when did you first encounter this issue occur?

With more details, we can assist further.

All the best,
Kash

  • DbJaxn's avatar
    DbJaxn
    Reel Rookie
    2 years ago

    The mobile device is definitely not muted or silenced and private listening DOES work when I switch to a different Roku device in my home.

    I have been having this issue for a couple of months.  Prior to that, I had not used this device for a while.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi DbJaxn,

      Thanks for keeping us posted!

      Have you tried restarting your Roku device as well to see if it helps? To restart, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

      To resolve and isolate this issue, have you tried looking at our Support resources and following the steps to help resolve the private listening issue? How to resolve an issue with private listening | Official Roku Support

      Please keep us posted, and we'll continue assisting you from there.

      All the best,

      Chel