Forum Discussion

bplague1's avatar
bplague1
Reel Rookie
2 years ago
Solved

no power to roku device. App not on tv

No power to streaming device, Roku selected on roku.com. Tv indicates app is not there?
TV & Player Setup
  • renojim's avatar
    renojim
    2 years ago

    If the light on the Roku doesn't come on when you connect the power, don't bother with a new remote.  Try different USB power adapters/chargers from a phone or tablet and a different USB cable.  You can try a factory reset by pressing and holding the reset button with something like a paperclip for no less than 30 seconds with the power connected, but if you never see the light come on then there's a good chance it's just dead.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

bplague1, we need more information.  What kind of Roku device do you have?  What's the model number written on it?  How are you powering it?  Is it plugged into the wall or the TV's USB port?

bplague1's avatar
bplague1
Reel Rookie
2 years ago

Thanks for the quick reply.To answer your questions:

Standard remote:RC680 / RC16F-713

Roku Express Streaming Player 390r/3930RW    3930 model# =3930/Serial#S00831/76LTLL     Roku.com has Roku selected.

HDMI TO HDMI TV. DEVICE was plugged into a power strip(has been for over a year---no problems). Now no power light.Disconnected from strip and plugged directly to a wall outlet--no power. Disconnected that and plugged into USB Port on tv--no power

When I voice command Roku to tv says no app found but all others selected on Roku.com are there??

ON ORDER= Roku voice remote PRO RCS01R

I am lost. Is it bad cabling, bad streaming device or a missing step somewhere. When I choose source= Roku there is nothing but a black screen. Is a reset in order??

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    If the light on the Roku doesn't come on when you connect the power, don't bother with a new remote.  Try different USB power adapters/chargers from a phone or tablet and a different USB cable.  You can try a factory reset by pressing and holding the reset button with something like a paperclip for no less than 30 seconds with the power connected, but if you never see the light come on then there's a good chance it's just dead.

    • bplague1's avatar
      bplague1
      Reel Rookie
      2 years ago

      Hello again, After trying all the fixes you suggested, i believe that the Roku Express streaming device is dead. Is it possible to just buy a replacement streamer and cables? I do not need a remote since the original is fine and i just upgraded to a Voice Remote Pro.

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        2 years ago

        No, Roku does not offer a player without a remote. Since they are useless without one, it's unlikely they would ever sell any that way. You can use your new Voice Remote Pro on any currently available Roku, so unless the new Roku comes with the same remote you would still benefit by using it.