Forum Discussion

erika3's avatar
erika3
Newbie
2 years ago

No consistency with Roku app on iOS mobile device and when it will find devices on network

Roku app version: 9.10.0.9514639.43 iOS version: iOS 17.3 Edited to add: This issue started a few months ago and aligns to right around the time we changed the modem and router in our house to supp...
Connecting to a device
iOS
mobile app
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi erika3,

Thanks for your first post in the Roku Community!

Can you please clarify the issue you are experiencing? Is your wireless router broadcasting in 2.4GHz or 5GHz? Some wireless networks have different frequencies. Are you making sure that the mobile device is connected to the same wireless network frequency? In addition, who is your ISP (internet service provider) and what brand and model router are you using?

With more detailed information, we will be able to assist you further.

All the best,

Chel