Forum Discussion

Coolsmart's avatar
Coolsmart
Newbie
2 years ago
Solved

Newsmax periodically makes me sign back in to app

Newsmax will suddenly go off and when app is reloaded makes me sign in again. This is sporadic but seems to be getting worse.

  • Hi, sdpper

    Thanks for posting here in the Roku Community.

    We acknowledge the issue you've experienced with MAX, and we're sorry to hear about the trouble. At this point, we recommend performing the steps below as a troubleshooting step to resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

    Best wishes,
    Kash

  • Hi ken226,

    We're happy to have you here in the Roku Community.

    We understand that you're having issues with Newsmax. If the troubleshooting steps provided by the moderator above did not help with the issue, it could be that the issue lies within the channel itself. In this case, you'll want to reach out to the channel provider directly and inquire further, as they are the best ones who could provide further troubleshooting with their app's functionality.

    Let us know if you have other inquiries.

    Regards,
    Janadee

  • Hi NonnaU,

    Welcome to the Roku Community!

    Thanks for your insight into the troubleshooting steps provided in this thread as a possible resolution to the issue.

    Please be aware that the issue may be that something has corrupted the data on your Roku device. If that's what is happening, the best way to fix that is the following.

    Note: Follow these steps in order:

    1. Remove the channel
    2. Restart Roku device
    3. Reinstall the channel

    Most users will skip step 2 or the steps out of order. If the issue is stray or corrupt data, resolving it in the correct order should resolve the issue.

    However, if it doesn't resolve, you'll want to contact the channel provider support directly to inquire further. Channels on Roku are maintained by the channel developers themselves. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

    We hope this information helps.

    All the best,
    Chel

18 Replies

  • I have the same issue.  I suspect everyone does, because I have tried Roku, Amazon Firestick, and a smart TV, and the Newsmax app does the same thing on every one of the devices, randomly having an error and requiring me to sign in again (which is a pain on a remote control).  Pretty sure this is a Newsmax app bug, and nothing to do with Roku based on my experimenting.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator

        Hi, mkintx 

        Thanks for posting here in the Roku Community.

        We understand your frustration regarding the issue you've encountered with MAX, and we're sorry to hear about the trouble. In this instance, we would like to know if what troubleshooting steps have you taken so far to resolve the issue? A detailed step has been provided above this thread. If the issue persists after performing the steps above, we'd like to refer you to the information provided by RokuJanadeeK in this thread.

        We hope for your understanding regarding this.

        Best wishes,
        Kash

  • sdpper's avatar
    sdpper
    Channel Surfer

    Yes, old problem and it has been happening ever since Newsmax started charging.  Also appears if Newsmax is playing on two roku's in the same household it logs the other one out.  Irritating....  They need to fix this ASAP.  But I'd be happy if they would quit dumping the password.  I have a long password and just about have it memorized now because I've needed to enter it so many times.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator

      Hi, sdpper

      Thanks for posting here in the Roku Community.

      We acknowledge the issue you've experienced with MAX, and we're sorry to hear about the trouble. At this point, we recommend performing the steps below as a troubleshooting step to resolve the issue.

      1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
      2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
      3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
      4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

      If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

      Best wishes,
      Kash

      • ken226's avatar
        ken226
        Newbie

        The solution above didn't work.

        Any chance that there's an ACTUAL fix for this, or that someone is working on it?