Newsmax periodically makes me sign back in to app
Newsmax will suddenly go off and when app is reloaded makes me sign in again. This is sporadic but seems to be getting worse.
Hi, sdpper
Thanks for posting here in the Roku Community.
We acknowledge the issue you've experienced with MAX, and we're sorry to hear about the trouble. At this point, we recommend performing the steps below as a troubleshooting step to resolve the issue.
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
- You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.
Best wishes,
KashHi ken226,
We're happy to have you here in the Roku Community.
We understand that you're having issues with Newsmax. If the troubleshooting steps provided by the moderator above did not help with the issue, it could be that the issue lies within the channel itself. In this case, you'll want to reach out to the channel provider directly and inquire further, as they are the best ones who could provide further troubleshooting with their app's functionality.
Let us know if you have other inquiries.
Regards,
JanadeeHi NonnaU,
Welcome to the Roku Community!
Thanks for your insight into the troubleshooting steps provided in this thread as a possible resolution to the issue.
Please be aware that the issue may be that something has corrupted the data on your Roku device. If that's what is happening, the best way to fix that is the following.
Note: Follow these steps in order:
- Remove the channel
- Restart Roku device
- Reinstall the channel
Most users will skip step 2 or the steps out of order. If the issue is stray or corrupt data, resolving it in the correct order should resolve the issue.
However, if it doesn't resolve, you'll want to contact the channel provider support directly to inquire further. Channels on Roku are maintained by the channel developers themselves. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.
We hope this information helps.
All the best,
Chel