New router, new problems with my Roku device
I wish I could help. It would be nice if roku had a support system. I have a new router and nothing but problems with my roku connection since. I have excellent signal strength showing connection ...
Forum Discussion
My roku and TV are upstairs in a tiny house, 768 sq ft. The router is downstairs just below it so maybe 10 feet away. There has never been a connection issue before with the wifi for the past 20+ years and this has always been the exact same setup.
Earlier this week we got a new router, Netgear AX2400 (Nighthawk AX WiFi 6 Router).
Yesterday I decided to connect the roku to the new router thinking it would be a "no-brainer" as we have never had a problem before.
Finding the new wifi was no problem as it came up right away and was easy to identify (the only one showing).
So I selected it and when prompted I put in the password (yes, it was the correct password as I did double check)
It then showed as connected and the signal strength as "excellent"
At that point I went to double check by selecting a channel to watch and it wasn't connected and there was a message that I wasn't connected to the internet.
So I went back to the settings and started over. It still showed as connected, etc.
I got a new prompt window asking me if this was my dorm or hotel or my home (this has never come up before so I selected "home". This window came up when I went to check the connection.
After selecting "home" in the prompt window it immediately bounced me to a window that says "unable to connect to wireless network".
So there I am... in the endless loop from **bleep**. I am "connected showing an excellent signal" but "unable to connect to wireless network"
I have done everything I can think of and there is nothing left in my toobox. I have rebooted the roku twice (unplugging it and plugging it back in). If you are wondering if I did not leave it unplugged long enough the second time I left it unplugged overnight. Then went through the "loop **bleep**" again.
Is there anyway to go beyond and get a connection or do I need to buy a new streaming device and start from scratch? By new streaming device and do not necessarily mean Roku, if there is any other.
jannykathleen, what's the model number of your Roku device? Older devices only support 2.4GHz Wi-Fi with the wireless mode set to b/g/n in the router. Your new router may have it set to g/n. Usually you'd get an error code when you try to connect if that was the issue, but it's worth looking into.
I'm not sure of the model number and don't have original package. Is it on the device? I can go look if I know where to look.
Try Setting up a guest network or IOT (internet of things network) with 2.4 ghz only and wpa2 only and see if that helps. Sometimes older devices do not like the new wireless protocols with the new routers.
Also, make sure you new router has the latest firmware update.
Hi jannykathleen,
Thanks for keeping us posted. It would be best if you could provide us your Roku device's details so we can further investigate this matter. You can find it by navigating on your Home screen. Select Settings > System > About.
Looking forward to your response.
Thanks,
I found the information. I have a Roku Premiere 3920X, serial # YH002X312769, software version 14.1 and the device ID is K440A2312769
Giving it all to you to make sure I have given you all the information you need.
Thanks.
