New Roku wont connect, old ones OK
I have 4 Roku Express devices in my house that I've been using with no problems for the past 2 years. I just bought another one brand new for a new tv and it won't connect to my internet, and I can't...
Forum Discussion
Model number 3960X
I tried the factory reset, and it did the same thing as previously. In my frustration I forgot to mention that the first time I tried, it was able to connect to the internet, and I got the screen message that it needed to update and then it would automatically restart. After I press OK on the remote, and it seemingly starts to download updates, is when things go south. It ultimately says it cannot connect and then I'm stuck on the Choose Network menu again. This time I got two error codes at different times, error 005 and 003. So even a factory reset did not fix it. Do I maybe have a lemon of a Roku? Or is there more I can try?
Roku error codes 003 and 005 are kind of a combination of network and Roku update server errors. (basically, Roku is having an issue with how you are trying to connect to the server or is unable to determine 'how' to connect you to the update server).
If you have a mobile hotspot available to you, see if you can proceed through the setup successfully that way.
