Forum Discussion

Emotion_Engine's avatar
Emotion_Engine
Newbie
3 years ago

New hisense 4Serise-40 tv has atrocious input lag and game mode stutters like crazy

The new hisense 4Serise-40 tv I just bought has some of the worst input lag I have ever seen on a tv and when I put game mode on it stutters every 3-5 seconds.    It is version 11.50.5 build 4846 ...
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Thanks for keeping us posted regarding the issue you've experienced, rockutv 

We would be more than happy to look into this issue and we'll need more information. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
  • A photo or video clip referring to the issue,

Once this information is available to us, we can further look at this closer and and will be forwarded to the appropriate Roku team for investigation.

All the best,
Kash

JojoBankroll's avatar
JojoBankroll
Reel Rookie
2 years ago

Having same issue here and now that game mode is no longer a thing, I can't even use that as a last resort. Video barely does it justice but there is intense input lag still. No 12.5.0 did not fix anything. Where do I upload video of issue from the phone? Here is my info: 

Device Model: S0VAY3707DYU

Serial Number: X02700207DYU

SOFTWARE OS/Version : 12.5.0 • Build 4181-G5

Issue ID YU-515-217

  • Syraxiis's avatar
    Syraxiis
    Newbie
    2 years ago

    This is still a major issue. I purchased a 40" Hisense 4Series this morning. I don't watch TV. I strictly use my TV for gaming. I hooked up my game systems to the TV and the input lag for the Xbox made it unplayable. I tried playing on my Switch and there was no controller input lag but there was obvious video stuttering.

    I tried all the suggestions in this thread to try to fix it to no avail. I ended up returning the TV and purchased a different brand altogether as Ive seen other threads where this is a glaring issue with your brand. Ive had no issues with the TV brand that I swapped it out for so the issue is definitely with your TV.

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! JojoBankroll,

    Thanks for the post,

    We have passed along your information to the appropriate Roku team to investigate further.

    Once more information is available, we will be sure to update this Community thread.

    We appreciate your patience and understanding in the meantime.

    Thanks,

    Arjiemar

  • Grahamjust's avatar
    Grahamjust
    Channel Surfer
    2 years ago

    I am also getting sever input lag again but only on my ps5 now the Xbox is fine

     

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Grahamjust,

    Greetings from the Roku Community!

    We would recommend restarting your Roku device. Please navigate to Settings > System > Power > System Restart (if you do not see a Power Submenu, skip to the next step) and see if it helps.

    Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

    All the best,
    Chel

  • Dans2525's avatar
    Dans2525
    Newbie
    2 years ago

    I just bought a new 6Series-75” Hisense Roku TV yesterday, tried everything to fix the input lag. Going to have to just return it tomorrow because it’s so bad, ~200ms is just insane

  • Grahamjust's avatar
    Grahamjust
    Channel Surfer
    2 years ago

    Are yall ever going to fix this stupid ass issue or at least offer refunds since you clearly don't care about fixing the issue?