Forum Discussion

Ss92397's avatar
Ss92397
Reel Rookie
3 years ago
Solved

New device keeps updating software over and over.

It restarts the tv and performs setup again and again....what's my problem? Additional question;  The device in question is a ROKU express unit. Now I have two Roku units, one for each tv.  Do I stil...
tv & player wifi
  • AvsGunnar's avatar
    AvsGunnar
    3 years ago

    Ss92397 

    As renojim suggested, try using a USB power adapter at your wall outlet instead of plugging the USB cable into the back of your TV.  Some TV power ports cannot supply the necessary power to run streaming devices.  You can use a cell phone USB charging adapter (5volt, 1amp) if your device did not come with an adapter that you can plug into the wall.

Ss92397's avatar
Ss92397
Reel Rookie
3 years ago

Thank you for the clarity on the billing question. I will look into my subscription of the monthly 10.99 fees separately from this post.

Now to the real problem... Yes, I am using the USB cables provided with the Roku express unit. The initial setup went as planned per the instructions in the packaging. The USB cable is plugged into the back of my TV.  As mentioned before, the setup sequence started as planned. It found my available wifi in which I logged on to with no issues. Once the wifi was found, a popup menu asked for an update to be ok'd and the Roku unit would restart to the Roku menu showing the familiar Roku app page.  Well, after selecting the button, "OK" for the update to completion, The window to update continues to start over and over again.  It will not proceed any further. 

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
3 years ago

Ss92397 

As renojim suggested, try using a USB power adapter at your wall outlet instead of plugging the USB cable into the back of your TV.  Some TV power ports cannot supply the necessary power to run streaming devices.  You can use a cell phone USB charging adapter (5volt, 1amp) if your device did not come with an adapter that you can plug into the wall.

  • Ss92397's avatar
    Ss92397
    Reel Rookie
    3 years ago

    Correct no adapter came with my Express. I used the phone adapter as suggested, and it solved my problem.

    Can't thank you all enough.

  • Emissary35's avatar
    Emissary35
    Roku Guru
    3 years ago

    All Roku models should come with the USB power adapter so you can plug it into the wall outlet, since Roku absolutely knows that some TVs USB ports are not enough to power a Roku player. Not providing that adapter is ridiculous and it's just Roku being cheap and causing customers problems. Not what you would expect from a company, they need to change their policy.

    Similar thing with the Roku Streaming Stick 4K, it does not come with an HDMI extender. You can order one for free once you receive your stick by typing in the serial number to confirm your purchase but you shouldn't have to do that. You wait several days for your Roku to come in the mail if you ordered it on Roku.com then you have to wait several more days for the HDMI extender to show up. The extender should be included in the packaging just like it is for Fire TV Sticks.

    Roku needs to get their act together because their decisions to not include these vital things in the packaging shows how inept the company truly is.