Network displaying error code 014.30
When I try to connect my roku to the wifi, it does not find the routers sometimes and when it does, it will not connect.
My phone, ipad, and computer all have full bars for that router.
The erro...
Forum Discussion
Hello! sirgrace,
Thank you for posting in the Roku Community!
We appreciate you contacting us about your Roku device's error code 014.30, which means that your streaming device cannot connect to the internet. We're pleased to assist.
- What Roku device are you using right now?
- Is this the first time you set up this Roku device? If not, when did the issue start?
- How are you trying to connect to your network? Is it via a wired or wireless connection?
- Did we recently make any changes to your network or network provider?
- What are those troubleshooting steps you have tried trying to fix the issue?
With more detailed information, we will be able to assist you further.
If you're experiencing network connection issues on your Roku streaming player or TV, this article provides helpful steps to troubleshoot and resolve any problems. Learn how to fix internet errors and issues on your Roku streaming device.
Advance network troubleshooting
If the previous steps didn't fix your internet connection issue and you are comfortable working with networking equipment, you can check the article with advanced troubleshooting tips and networking features.
Thanks,
Arjiemar
THIS IS NOT A SOLUTION. IT SHOULD NOT BE MARKED AS ONE.
Apparently, some Roku devices have an issue with any type of Roaming (802.11r) or Fast Roaming on WiFi. Disabling both of these protocols on my network solved the issue.
Why is this not documented ANYWHERE?
Roku Support used to have an article with the supported modes, but looks like it is no longer available.
However, if you go the Products page that describes the player and look in the Specs, it will show you the supported modes. (at least the highest supported mode).
ie. https://www.roku.com/products/players/roku-express-4k-plus
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All Roku devices can support b/g/n. The dual band devices can support b/g/n/ac. The newer Roku Ultra 4850 and Roku-branded Plus and Pro RokuTVs can support b/g/n/ac/ax.
