Forum Discussion

1pbfoot's avatar
1pbfoot
Reel Rookie
3 years ago
Solved

Network / Check Connection - Can we add latency, jitter metrics?

Hi... The Network / Check Connection feature is way too basic - it only provides a bandwidth number and nothing else.  It would be useful to add "latency" and "jitter" as metrics returned & shown on...
tv & player wifi
  • RokuAustin's avatar
    RokuAustin
    3 years ago

    Hi there, 1pbfoot! And, wanted to welcome you to the Roku Community. Fantastic suggestion. We'll pass it along. We try to keep the information displayed simple for folks, and believe it or not, having those extra metrics may confuse those who aren't as tech-savvy as yourself.

    If you're running into network hiccups, you might try diagnosing via the usual methods of running a speed test or moving the device closer or further from your router, or logging into your wireless router and moving the Roku player to a different channel. More information at http://go.roku.com/connectivity. 

     

    You may also be able to log into your router and run these tests from the router, depending on the manufacturer and capabilities.  Try logging into your router or reaching out to your ISP for help. 

     

    Since this is going to be very dependent on your own local wireless environment, this is about the extent of the help we can offer here, so I'm going to mark this post as "solved," on the chance that it helps another Community member. But, if you're running into a wireless issue, please reach out to me directly via PM, I'd be happy to put you in contact with a member of our support team who can assist you.

     

    Wishing you a wonderful streaming week.

     

RokuAustin's avatar
RokuAustin
Community Manager
3 years ago

Hi there, 1pbfoot! And, wanted to welcome you to the Roku Community. Fantastic suggestion. We'll pass it along. We try to keep the information displayed simple for folks, and believe it or not, having those extra metrics may confuse those who aren't as tech-savvy as yourself.

If you're running into network hiccups, you might try diagnosing via the usual methods of running a speed test or moving the device closer or further from your router, or logging into your wireless router and moving the Roku player to a different channel. More information at http://go.roku.com/connectivity. 

 

You may also be able to log into your router and run these tests from the router, depending on the manufacturer and capabilities.  Try logging into your router or reaching out to your ISP for help. 

 

Since this is going to be very dependent on your own local wireless environment, this is about the extent of the help we can offer here, so I'm going to mark this post as "solved," on the chance that it helps another Community member. But, if you're running into a wireless issue, please reach out to me directly via PM, I'd be happy to put you in contact with a member of our support team who can assist you.

 

Wishing you a wonderful streaming week.

 

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    10 months ago

    Hi Community Users,

    We are locking this thread because the information may need to be updated.

    If you are still experiencing issues related to the original topic, here are a few steps you can take:

    1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

    2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

    Thank you,
    The Roku Community Team