My ultra remote stopped controlling my 5 year old Samsung tv
My ultra remote stopped controlling my 5 year old Samsung tv and I'm told that a non roku solution is the answer. Is it true?
Forum Discussion
My 2008 TV works fine. I don’t happen to use any of the power and volume stuff, though I remember that those did work when I first set it up – I just went back and re-set up the remote and lied to it so they would stop working.)
I have heard of people losing their TV controls but I was under the impression that if they just setup the remote again, they would be back to working.
Yea the opposite happened to me. It stopped working and so I did the set up thing and went through all 50 codes (the music didn't stop). One rep shipped out a new remote (give credit where credit is due) but that didn't work either. Various reps have said that the system lies and to accept code 2 or even code 3 but I've tried all of them without success. I have three Samsung tvs in the house and those remotes work but don't control volume on the 2018 model q8fn
The support rep even told me that my 2016 samsung would stop working after the next update
I just don't get it. My harmony remote continues to work but all of a sudden roku refuses to control the volume of my 2018 samsung Q8FN TV.
Cec setup doesn't work either . I've tried all 50 IR codes and none of them work either. And I've hooked up the roku directly to the TV and using the TV speaker. Why on earth work ruku suddenly stop supplying control codes for a $3000 TV from 2018 that supports hd10+.
I'm beginning to believe the support rep but what's crazy about this is that Samsung ir codes are pretty stable and I can't figure out how ruku produced this behavior
Hi dlleno,
Thank you for posting here in the Roku Community!
We understand you're having a problem with the Roku remote since it was unable to control your power and volume buttons. We're happy to assist you further. Please follow the steps below:- Press the Home button on your Roku remote.
- Scroll and select Settings.
- Select Remotes & Devices.
- Select Remote.
- Choose your voice remote from the list and select Set up remote for TV control.
- Follow the on-screen prompts to complete the process.
Please let us know how it works.
All the best,
John
Hi. Thank you I am not having any issues with the set up process itself I'm saying that the procedure does not work for my TV. I understand the instructions. They don't work. There are 50 codes in the "samsung" category and none of them work. I have tried all 50 codes and none of them work. The roku remote has stopped working with my $3000 Samsung Q8FN TV from 2018. The remote will not send the right code to control the volume. The remote will not control the power. I have followed the on screen menu. None of the 50 codes will work. I have tried all of them.
None of the 50 codes will stop the music when I point the remote at the TV. There are no obstructions. The original TV remote supplied by Samsung works. The harmony remote works. Only the roku remote will not control the TV volume and power. When i go through the on screen instructions there is no success . The Roku remote will not send the right codes. I have tried all 50 codes but none of them stop the music. But the Samsung remote does. I don't know any other way to say this . The roku remote has stopped controlling the volume and power of my Samsung Q8FN TV. Full stop.
