Forum Discussion

okoye11's avatar
okoye11
Newbie
3 years ago

My set-up & internet stats are great. My Roku premiere is so choppy. Why?

Hey all I got a Roku Premiere 4K HDR Streaming Device from Walmart when it was on sale, and I recently got another one a week later. I think it's really cool but the streaming has been hit or miss at...
tv & player wifi
RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello okoye11

Thanks for posting here in the Community.

Try these simple tips and troubleshooting steps as this may help with the connectivity issue:
1. Restart your router (even if other devices have no problem finding and connecting).
2. Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart)
3. Find and connect to your network via Settings> Network > Set up the connection
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.

For more information on troubleshooting connectivity issues, please refer to this link: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet
Let us know if there's any difference after.

 

Regards,
Karla