Forum Discussion

Arrianna's avatar
Arrianna
Channel Surfer
2 years ago
Solved

My Roku tv app will not sign out of my old account

My Roku mobile app on iOS will not allow me to sign out of my old account does anyone know how I can fix this. I’ve tried deleting the app and reinstalling but it auto signs in to my old account.

mobile app
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Greetings Community Users!

    We've received updates from the team regarding this matter being fixed with the new iOS update.

    If you are still experiencing this issue, kindly update your phone to the newest version of your iOS. 

    Once again, we appreciate your patience and understanding as we work on this and if there's anything else we can be of assistance with, please don't hesitate to let us know as we'd be more than happy to continue doing so.

    Best regards,
    Carly

15 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Can you elaborate on "will not allow me to sign out"?   I only have the Android version, but if I'm signed in I can scroll down to the bottom of the screen and sign out.  Once I'm signed out I can sign in to a different account.

    • Arrianna's avatar
      Arrianna
      Channel Surfer
      2 years ago

      “I click “sign out” and then “sign out” again on the pop up window it just takes be back to the same screen with my account still logged in.” This it will not allow me to sign out at all no matter how many times I click sign out.

  • KaylaH's avatar
    KaylaH
    Newbie
    2 years ago

    I am having the same problem. I click “sign out” and then “sign out” again on the pop up window… it just takes be back to the same screen with my account still logged in

    • Arrianna's avatar
      Arrianna
      Channel Surfer
      2 years ago

      This is exactly what mine does I can’t figure it out

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Hi, KaylaH Arrianna!

      We appreciate you for letting us know about this and we'd be more than happy to find you the best resolution in successfully logging out of your account on the Roku mobile app.

      Before we proceed, could you please confirm when this started happening? Have you successfully logged out before and signed into another Roku account? Also, are there any error messages when you try to sign out of your account? If so, kindly provide us with photos for reference.

      In the meantime, we suggest trying to log into a different device and log out to see if the same issue persists. 

      We'll be looking forward to your update so we can assess your concern better and provide you with an accurate resolution. 

      Best regards,
      Carly

      • Arrianna's avatar
        Arrianna
        Channel Surfer
        2 years ago

        Hi, 

        it started happening in December of 2023 and has been like this since. Before then it was fine. I haven’t had a need to log out before this is the first time I’ve made a new account and need to log out. I don’t get and error message it just doesn’t log out. I can log in and out on my iPad just fine it’s just my phone with the issue.

         

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Thank you for the added information, Arrianna.

      We appreciate the photos you provided as well and we sincerely apologize for any inconvenience this may have caused you. 

      In this case, have you tried to delete the app, restart your phone, and then re-install it again to see if this will make any difference? 

      Please keep us updated so we can proceed tot he next step.

      Thanks,
      Carly

      • Arrianna's avatar
        Arrianna
        Channel Surfer
        2 years ago

        I’ve done it multiple times and it hasn’t helped