Forum Discussion

Brad23's avatar
Brad23
Newbie
3 years ago
Solved

My roku remote wont work after i fatory reset

Hi there I factory reseted my roku tv rca and I try yousing my remote it's stuck on the language and only button is the power button nothing else works
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Greetings here in the Roku Community, goparrish!

    We see that you're experiencing issues with pairing your Roku remote to your Roku device. Please try replacing the remote batteries and using a different HDMI port or TV. We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again.

    Please keep us posted.

    Thanks,
    Jharra

Brad23's avatar
Brad23
Newbie
3 years ago

S/N - a2209472430000641 tv 

5959a-r1043 remote

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Brad23,

Thanks for following up.

We would like to ask if you attempted to try running the steps on this link to get your remote back up and running. How to fix your Roku voice or simple remote that is not working | Official Roku Support

One additional suggestion we would like for you to try to perform the power cycle by going to Settings > System > Power > System restart > Restart and unplug your TV for 10-15 minutes then plugging it back in. Then please remove the batteries from the remote. Plug it all back in and place the batteries in the remote once you see the Roku letters bouncing if that resolves the issue.

Let us know if there's any difference after.


Best regards,
Mary