Forum Discussion

CrimsonClay's avatar
CrimsonClay
Newbie
5 years ago

My remote's green light is on and won't pair to the TV

I have a roku streaming stick and it stopped working. I followed the instructions to repair (batteries out, unplugged from wall 10 seconds, batteries in once see roku screen, press reset button and h...
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

TD_CO

Thanks for the post and reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

AlmightyPeanut's avatar
AlmightyPeanut
Reel Rookie
3 years ago

These remotes from the last 2 years really are garbage. Second remote I've had since buying my Roku TV in 2020 where changing the batteries out and putting new ones in results in a solid green light with no way to pair. Roku's response is usually send it back or get a new one (when out of warranty). Looking at this problem's history it goes back to at least 2015.