Forum Discussion

pattiren55's avatar
pattiren55
Newbie
11 months ago
Solved

My RCA Roku remote volume and mute button barely work. I have to push it so hard that it hurts

My volume and mute button have stopped working on my RCA Roku remote.

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    11 months ago

    Hi, pattiren55 welcome to the Roku Community!

    Thank you for informing us about the difficulties you're experiencing with the volume button on your Roku remote. We’re here to help.

    Please follow the steps below to troubleshoot the issue and access the controls. To start, please access the settings menu to configure your voice remote to control your TV. If your Roku device is connected to an AVR or soundbar, we suggest temporarily connecting it directly to your TV during setup to ensure successful brand detection.

    How to set up your voice remote after initial setup and activation:
     
    1. Press Home on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process

    NOTE: 

    1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
    2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
    3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
    4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes. 
    5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

    We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the remote button feature to see if this will make any difference.

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

    Thanks,
    Jharra

2 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    11 months ago

    Hi, pattiren55 welcome to the Roku Community!

    Thank you for informing us about the difficulties you're experiencing with the volume button on your Roku remote. We’re here to help.

    Please follow the steps below to troubleshoot the issue and access the controls. To start, please access the settings menu to configure your voice remote to control your TV. If your Roku device is connected to an AVR or soundbar, we suggest temporarily connecting it directly to your TV during setup to ensure successful brand detection.

    How to set up your voice remote after initial setup and activation:
     
    1. Press Home on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process

    NOTE: 

    1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
    2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
    3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
    4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes. 
    5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

    We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the remote button feature to see if this will make any difference.

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

    Thanks,
    Jharra