My power button and volume control isn't working

Bamamimi3

Thanks for the post.

Can you please specify the issue you are experiencing? What Roku model device are you using? What brand TV are you using? Have you already tried re-pairing the remote to your TV? If so, which code/option did you use to pair your remote?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

Bamamimi3

Thanks for the follow up.

Perhaps Tivoburkee can provide some insight regarding the issue you are experiencing as he's our resident Community remote Expert.

Thanks,
Danny

I spent about an hour chatting with customer support yesterday.  The last thing the tech had me try was resetting the remote.  This required holding in the tiny button on the backside of the remote for about 30 seconds, followed by re-pairing to the Ultra and TV.  It’s been over 24 hours now and so far it’s working fine, never failing to control volume and power on my TV.  I wish they had led off with that.