Forum Discussion

edgetoo's avatar
edgetoo
Newbie
6 years ago
Solved

Missing Advanced Wireless Receiver

I have my Roku plugged in and the USB power cable with long range wireless receiver plugged to the Roku  but after I hit language, I have a purple box that comes up stating "Missing Advanced Wireless Receiver"  The AWR is not detected and must be connected.  I have plugged it into a power source as well as directly into the television through the USB port but get the same message.

Why would that occur... BUM AWR from Roku?  Any help is appreciated. TIA

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    WilliamsJtim 

    Thanks for the post.

    The advanced wireless receiver (AWR) should be included in the box that your device came with (it looks like a cable and is labeled "Advanced Wireless Receiver").

    If you are missing the AWR, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.


    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Jaymondoe1971 tarmentano 

    Thanks for the posts.

    Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

132 Replies

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  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    6 years ago

    This is a roku stick+, it should not be plugged into the tv usb port, but directly to wall outlet. Stick+ plugged into hdmi of the tv, AWR is plugged into the Stick+, then usb extender plugged into AWR, and the extender into ac usb adapter and into the wall. 

    • T-h's avatar
      T-h
      Newbie
      5 years ago

      I plug the Roku stick into the tv and the other end into the outlet and it says missing awr even though it's there!! I can't understand why!! henrytroy298@gmail.com S/N215087526075 model no. 3810X

    • skayden's avatar
      skayden
      Reel Rookie
      5 years ago

      We just bought the stick and it will not allow us to get pass the language screen.  It keeps saying missing awr.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        skayden 

        Thanks for the post.

        As my previous post stated, the advanced wireless receiver (AWR) should be included in the box that your device came with (it looks like a cable and is labeled "Advanced Wireless Receiver").

        If you are missing the AWR or have it plugged it and are still seeing the alert, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.


        Thanks,
        Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    edgetoo 

    Thanks for the inquiry.

    If you are not able to get things up and running, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll help connect you with out Support team who can further assist you.

    Thanks,
    Danny

    • WilliamsJtim's avatar
      WilliamsJtim
      Newbie
      6 years ago

      Hey sir;

      I have been problems with “Missing Advanced Wireless Receiver” and I’ve tried everything to fix it. What do I need to do to remedy this issue? Is it a problem with the receiver itself? I just bought it.  

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        WilliamsJtim 

        Thanks for the post.

        The advanced wireless receiver (AWR) should be included in the box that your device came with (it looks like a cable and is labeled "Advanced Wireless Receiver").

        If you are missing the AWR, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.


        Thanks,
        Danny

    • Tmart's avatar
      Tmart
      Newbie
      6 years ago

      I have the same issue. please help

      • Soulmutt's avatar
        Soulmutt
        Newbie
        6 years ago

        I am having the same problem. It won’t let me set up the Roku saying it’s missing the advanced wireless receiver but it is plugged in to the wall 

    • kim77's avatar
      kim77
      Newbie
      6 years ago

      I also bought a brand new Roku stick and have the same problem. Took about 20 tries to get the remote to pair, got everything set up, the website said everything was all set, then it tried updating channels, lost connection, remote came unpaired again and now I sometimes get the screen that says missing advanced wireless receiver and sometimes I just get the screen that says scanning network. And I can’t go to settings or anything else because my remote is no longer paired either. Frustrating! Please help 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        kim77 Soulmutt BEHolod 

        Thanks for the inquiry.

        The advanced wireless receiver (AWR) should be included in the box that your device came with.

        If you are missing the AWR, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

         

        Thanks,
        Danny

  • Scale4cash's avatar
    Scale4cash
    Reel Rookie
    6 years ago

    On startup my Roku Streaming stick + acts like its going to work asks for preferred language. Then I get “ Missing advanced wireless receiver. The wireless receiver is not detected and must be connected. I’ve tried it with direct power and usb power. Get the same results. Promise the wireless receiver is plugged into the stick. Checked the connection to it twice. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      6 years ago

      Scale4cash 

      Thanks for the letting us know about the issue that you are experiencing.

      Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

       

      Thanks,
      Danny

      • BEHolod's avatar
        BEHolod
        Newbie
        6 years ago

        I am having the same problem - I have tried to set the roku up many times and it fails.  can you please tell me how to fix this issue

         

        bethany 

    • Desi20's avatar
      Desi20
      Newbie
      4 years ago

      Did you figure this out ? We just got one and it’s doing the same thing even with the extender …

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Desi20

        Thanks for the post.

        Can you please clarify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny

  • dogmomjan's avatar
    dogmomjan
    Newbie
    5 years ago

    Went through installation and rebooted system and it continues to show "missing advanced wireless receiver." This seems to be an issue with these new models; I have no issues with previous Roku's. Is this a manufacturing defect and do I need to send this back? Brad

    • dogmomjan's avatar
      dogmomjan
      Newbie
      5 years ago

      I've also switched between the USB cable and the power cable and still receive the same default issue.

       

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        dogmomjan 

        Thanks for the post.

        The advanced wireless receiver (AWR) should be included in the box that your device came with (it looks like a cable and is labeled "Advanced Wireless Receiver").

        If you are missing the AWR, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.


        Thanks,
        Danny

  • Jpaulson18's avatar
    Jpaulson18
    Reel Rookie
    5 years ago

    I have the same problem. I get the missing advanced wireless receiver error. 

    • m4rty's avatar
      m4rty
      Reel Rookie
      5 years ago

      I got a new AWR sent to me. It fixed the issue. 

    • Jpaulson18's avatar
      Jpaulson18
      Reel Rookie
      5 years ago

      Could you please email me again. I may have accidentally deleted the response. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        Jpaulson18

        Thanks for the post.

        Please see my previous post in this thread for further assistance.


        Thanks,
        Danny

  • michaelldelaney's avatar
    michaelldelaney
    Newbie
    5 years ago

    I like roku very much but I wold not recommend the stick with the awr.  It fails.  It works.  It fails.  I do not have my box for a replacement and this unit did it since I bought it.  It used to work for months at a time then just show this error.  Very problematic to say the least.  My stick was installed in a single TV for the entire lifetime and plugged into the USB port.  It worked fine for a while.  Now it just fails no matter what is done. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      michaelldelaney

      Thanks for the post.

      We would recommend unplugging the device and checking the connections to the AWR and Streaming Stick to make sure they are firm connections.

      If you are still experiencing an issue, please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

       

      Thanks,
      Danny

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Thanks for following up, JKT2. 

    I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

    Your patience and understanding are greatly appreciated.


    Regards, 
    Nimfa