Loosing internet connection and everything else in the house works still except the roku
Never fails everyday watching tv on my roku and we lose connection to the internet. My kids are in the other room using the Xbox or on their iPads and they are still connected to the internet, it’s just the roku. Have read thru all the posts and can’t figure out what’s going on. Had Epb come out and bring a new router, it’s nothing wrong with the internet it’s the roku. Please help! It seems to fix itself after a 10 mins or I reset the router. But that’s annoying
Disconnect both HDMI & power cables from your Roku /Roku TV. Turn off your router/modem. Wait about 10 minutes, then turn the router back on, wait 5-10, then reconnect/reinstall the Roku. Once at Home screen, go into settings, network, and do a reset - that will delete your SSID & password, so make certain you know each. Roku will restart, go to settings, network, set up network, select your network from the scan, enter your password, and finally you’ll be connected. Good luck!
My Spectrum cable modem was the issue! I had all he disconnection issues folks have noted here, and went to Firesticks which did work. However, service was still slow and unreliable overall. Spectrum came out and checked it and told me my modem was out of date, and installed a new one. Updated to a new router and mesh system for the house at the same time. All my Roku devices work fine now.
I had the same problem with 5 Roku devices suddenly not connecting to my network when they had been fine the day before. Went through all the troubleshooting to no avail. Went poking around in the router settings and turned off "WiFi Protected Set-up" and everything started working normally. This setting has the router look for a response (PIN or the press of a button on the device) from the device, which the Roku is not equipped to give. This does seem to be temporally associated with some event, e.g., a firmware update, but on which side? Roku did not seemed to have done an update around the time it happened to me. I have noticed in these forums that similar events seem to be clustered around certain days. A lot of people had this problem in early March. For me it started in early April. Perhaps different routers updated at different times. I am using a very recent Linksys. My personal uninformed conspiracy theory is that there is something in the proprietary WPS code that is supplied to the router mfgrs that is triggering the router to look for a WPS response from the Roku devices. It could happen.
