Forum Discussion

Blairmoor38's avatar
Blairmoor38
Reel Rookie
10 months ago

Logging into Roku App on iPhone

Question? Why do I get an error code every time I try logging in for the last 60 days on my iPhone. Am I the only one having this issue?

Thanks,

Sam

mobile app

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    10 months ago

    Hi Blairmoor38,

    Thanks for flagging this concern directly with us, and welcome to the Roku Community!

    We will be more than delighted to assist you further with this issue that you had with the Roku mobile app. Have you tried uninstalling the Roku mobile app and then reinstalling it again? If not, we highly suggest so. In addition, you may also try to use a different smartphone to see if will make any difference.

    Please keep us posted on what you find out.

    All the best,
    John

    • Blairmoor38's avatar
      Blairmoor38
      Reel Rookie
      9 months ago

      Hi, tried uninstalling app and re installing. Results are still the same, still get an ERROR code. Also, I don't have the luxury of trying on another phone.

      Thanks 

  • Nick42's avatar
    Nick42
    Streaming Star
    9 months ago

    There are posts here about this problem for almost a year now, but Roku never provides a solution. Unfortunately there seems to be no fix for iPhone that I’ve been able to find yet. I don’t know why Roku doesn’t seem to care about this problem.