Forum Discussion

Sakov's avatar
Sakov
Reel Rookie
2 years ago

Lag audio on Vizio Soundbar in a Roku TV

I'm using a Vizio soundbar with my Roku TV box. I'm running the Roku output through the Vizio via HDMI and then into the TV via HDMI as well. 

The sound, when it works, is great. The problem is that occasionally the sound stops working entirely, lags, and requires a restart of the whole system or a pause and replay, at which point the sound catches up. Sometimes certain ads will kill the sound. Other times the sound on the program doesn't work, but you can still hear the clicks from manipulating the on-screen buttons. 

Prior to connecting the sound bar, this wasn't a problem. 

So from what I've included, does this sound like a Roku problem, a sound bar problem, or a cable/data feed problem? Does anyone have experience with anything like this? Thanks

TV & Player Setup

9 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Sakov,

    Thanks for joining us here in the Roku Community!

    We see that you're having an issue with your audio setup, and we'd like to learn more about this.

    Could you tell us if you have successfully used this before? If so, when did you start seeing these changes?

    Please share more information, and we'll zoom in on it.

    Thanks,

    Rey

    • Sakov's avatar
      Sakov
      Reel Rookie
      2 years ago

      Hey RokuERey ,

      I'm not sure what you mean by ‘if you have successfully used this before’.

      I used the Roku without the sound bar and there was no issue with the sound. 

      I recently started using the Roku with the sound bar and the issue has persisted. Sometimes it happens predictably when certain Roku originated (as opposed to live channel embedded) ads play. Sometimes it happens between episodes of the same show when playing the next one. 

      There has never been a time when I've used the sound bar with the Roku without issue, if that is what you're asking. The problem started when usage sound bar usage started. 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Sakov,

        Thanks for the update and the additional information. 

        Have you tried using an HDMI cable to see if there are any differences?

        Let us know if there's any.

        Thanks,

        Rey