Issues with WiFi connection for Roku TV xfinity
Hi! I had seen a previous post on this that had said to make the WiFi band be b,g,n instead of g,n and had done that hoping it would solve the problem as it was the same issue others had been having.
However, after attempting to connect my tv still cannot get through ‘Wireless Connection’. I had gotten this tv from a friend who had been using it at their house with zero issues so I do not believe it to be a tv issue.
TV is the TCL Class 4-Series 4K UHD HDR Smart Roku TV (43S451) if that is important at all
Hi, StellarStudios
Thanks for posting here in the Roku Community.
We appreciate you for letting us know about the network issue you've encountered with your Roku TV, and we'd be glad to help. For this matter, let's perform some troubleshooting steps to resolve the issue. Kindly follow the steps below:
Network Reset Connection
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select Advanced system settings.
- Select Network connection reset.
- Select Reset connection.
- Re-enter the credentials on your network.
System Restart.
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System
- Select Power (skip if this sub-menu is not available and proceed to step 5).
- Select System Restart.
Additionally, we recommend restarting your network's modem/router and trying a hotspot to see if you're able to maintain a connection.
If you have further concerns or inquiries, please let us know.
Best wishes,
Kash
