Forum Discussion

hearthacker's avatar
hearthacker
Newbie
2 years ago
Solved

Is there another way to turn off HDR?

I have a Roku Hisense 58R63G Smart TV (https://www.bestbuy.ca/en-ca/product/hisense-58-4k-uhd-hdr-led-roku-smart-tv-58r63g-2022/17083771) and want to turn off HDR as it seems to be making the content...
TV & Player Setup
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, SamGatoo

    We're glad to welcome you here in the Roku Community.

    We see that you're having an issue with HDR, and we'd be more than glad to assist. May we know if you're using a Roku device or a Roku TV? Additionally, is the HDR not noticeable on a specific channel or throughout the Roku platform? Further, have you already set up the HDR on your Roku? 

    For more information on how to properly set up the HDR, please refer to the support article How to set up your Roku® streaming player for HDR

    Please keep us posted.

    Best wishes,
    Kash

Neilio715's avatar
Neilio715
Binge Watcher
2 years ago

 Best thing is to go into that mode before watching anything you may think is in HDR and ensuring it is disabled.  

hairgirl's avatar
hairgirl
Channel Surfer
2 years ago

i have the same question i have a 55inch tcl roku tv just bought it yesterday only options in secret menu are tuner screen,upgrade tcon PM integrated with gamma,enable hdmi short protection,disable cec keep alives,enable cec remote control, collect checksum, convert eps gamma table and cancel. only reason i want to disable is because hbo max show that enable hdr cause significant screen tearing

  • SamGatoo's avatar
    SamGatoo
    Newbie
    2 years ago

    please help. HDR blows. Backlight not strong enough. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, SamGatoo

      We're glad to welcome you here in the Roku Community.

      We see that you're having an issue with HDR, and we'd be more than glad to assist. May we know if you're using a Roku device or a Roku TV? Additionally, is the HDR not noticeable on a specific channel or throughout the Roku platform? Further, have you already set up the HDR on your Roku? 

      For more information on how to properly set up the HDR, please refer to the support article How to set up your Roku® streaming player for HDR

      Please keep us posted.

      Best wishes,
      Kash

  • hairgirl's avatar
    hairgirl
    Channel Surfer
    2 years ago

    RokuJanadeeK yea but thats thing there isnt a option like that both the tvs i got recently both tcl roku tv and different sizes dont have that option in the menu any of them the secret one the regular one there is nothing like that one tv i just bought literally 2 days ago and other was a year ago

    • Mjsross's avatar
      Mjsross
      Newbie
      2 years ago

      RokuJanadeeK hairgirl hearthacker Same problem. Secret menu doesn't have an HDR control option, so instructions posted here don't work. I've tried to compensate with brightness, contrast, backlighting, and advanced picture and color settings, but it's still awful: screen is either dark or pink. Has anyone figured this out? 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Hey everyone!

        Thanks for posting in the Roku Community!

        Just a heads-up: Roku TV is designed to play content at the best quality possible, including HDR and Dolby Vision when available. You can't fully disable HDR, but you can customize how it looks. While playing something, press the * button on your remote, go to Picture Settings, and adjust the HDR mode (Dark, Bright, or Normal) to find your perfect setting.

        If you have any more questions, feel free to reach out and we’ll keep helping you from there. Hope this helps!

        Thanks,
        The Roku Community Team