I installed the Roku 4K stick and activated it on the Insignia Fire TV. Everything looked fine and everything worked well. I then turned the TV off. After restarting it, I got a blank screen--no sound or picture. The Roku remote didn't work; nor did the Insignia remote. I took the Roku stick out of the HDMI port, waited a bit and plugged it backed in. Still nothing. Any suggestions?
Thanks for the post.
For clarification, are you able to view or hear any content on the TV when not using or connecting the Roku device?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
Hi Danny:
When I turn the TV on with the Roku stick attached, I get no sound or picture on the TV. If I take the Roku device out of the HDMI port and turn the TV on, I get a "no signal" message and a list of inputs. After selecting "antenna" I can see the Insignia homepage but cannot use the Insignia remote.
What I'm trying to do is run the TV with the Roku stick and remote. The person I'm helping is vision impaired and the Roku interface and remote are much easier for him to use.
Thanks for your help. Please let me know if you need more information.
Barbara
Thanks for the post.
If you are connecting the Roku device to your TV, are you making sure to select the appropriate HDMI input that the Roku device is connected to on the TV? Is there a light on the Roku device to ensure that the device is powered on?
Please keep us posted and we will be able to assist you further.
Thanks,
Danny
