Hi Danny:
When I turn the TV on with the Roku stick attached, I get no sound or picture on the TV. If I take the Roku device out of the HDMI port and turn the TV on, I get a "no signal" message and a list of inputs. After selecting "antenna" I can see the Insignia homepage but cannot use the Insignia remote.
What I'm trying to do is run the TV with the Roku stick and remote. The person I'm helping is vision impaired and the Roku interface and remote are much easier for him to use.
Thanks for your help. Please let me know if you need more information.
Barbara
Thanks for the post.
If you are connecting the Roku device to your TV, are you making sure to select the appropriate HDMI input that the Roku device is connected to on the TV? Is there a light on the Roku device to ensure that the device is powered on?
Please keep us posted and we will be able to assist you further.
Thanks,
Danny
As I noted above, the Roku device worked fine when I first installed and activated it. It was only after I turned the television off and restarted it that I got no sound or picture.
Thanks for the post.
Is there a light on the Roku device when you are trying to use the Roku device? In addition, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
Danny
Thanks for your response. There is a light on the Roku device. The device is plugged into an outlet.
Barbara
