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FranklinJ's avatar
FranklinJ
Roku Guru
2 years ago

I have three Roku ultras in M y primary account. Two can use buttons one and two the other cannot.

I have three Roku in one of my accounts. They are all Roku ultras. Two of them can read  user select buttons one and two in the remote pro. The third Roku ultra cannot. Roku number three, which is t...
Channel buttons
remotes
Replacement remote
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Hi, FranklinJ.

Greetings from the Roku Community.

We'd be happy to suggest some troubleshooting steps to help you use the shortcut buttons on your Roku Voice Remote Pro. 

Kindly try to reboot your physical remote by following the steps provided below:

  • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
  • If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

After doing so, please refer to this support article to learn how to create a personal shortcut on your Roku voice remote.