Forum Discussion

FranklinJ's avatar
FranklinJ
Roku Guru
2 years ago

I have three Roku ultras in M y primary account. Two can use buttons one and two the other cannot.

I have three Roku in one of my accounts. They are all Roku ultras. Two of them can read  user select buttons one and two in the remote pro. The third Roku ultra cannot. Roku number three, which is t...
Channel buttons
remotes
Replacement remote
michele123w's avatar
michele123w
Reel Rookie
2 years ago

Hello,

Troubleshooting Roku Ultra Button Differences

It seems like there's an inconsistency between your Roku Ultra devices regarding the button functionality.

Potential Solutions:

  • Check for Software Updates: Ensure all Roku devices are running the latest software version.
  • Reset Roku Device: Perform a factory reset on the Roku Ultra that's not responding correctly. Be cautious as this will erase all settings.
  • Re-pair Remote: Try re-pairing the remote with the Roku device.
  • Check Remote Batteries: Ensure the remote's batteries are fresh.
  • Test with Different Remote: If possible, try using a different Roku remote to see if the issue persists.