Forum Discussion

JerryAtrics's avatar
JerryAtrics
Newbie
3 years ago

I factory reset my roku and it won't update

I factory reset my roku device, I logged into my wifi but after that it started checking for updates and instantly failed I've tried waiting and I've hit try again so many times but nothing, I'm curr...
TV & Player Setup
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Edehart013,

Thanks for your first post in the Roku Community!

We would be more than happy to look further into this issue but will need more details. 

Here are a few questions here to better understand what you're experiencing:

  1. When did this issue first start occurring?
  2. What Roku model device are you using?
  3. Is there a light showing on your device?
  4. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
  5. have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?
  6. Does the issue only occur on a specific channel or all channels on your Roku device?
  7. Are you receiving error messages or codes when accessing the channel?
  8. What troubleshooting steps have you taken so far to try to resolve the issue?
  9. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

With more information, we will be able to assist you further.


Best regards,
Mary

UncleB01's avatar
UncleB01
Newbie
2 years ago

I am getting error code 005 and 007

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    HI UncleB01,

    Greetings from the Roku Community!

    Thanks for reaching us here. Try to restart your router and reboot your device. Then, try again to see if you are still seeing the same issue. 

    If the issue persists, try connecting your device to an alternative network, like a mobile hotspot, to see if there are any differences.

    Let us know more about this.

    Thanks,

    Rey

    • Stunner2085's avatar
      Stunner2085
      Newbie
      8 months ago

      I tried my mobile Hotspot still won't update 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        8 months ago

        Welcome, and thanks for participating here in the Roku Community, Stunner2085!

        We understand that even when using your Mobile Hotspot, your Roku won't still update. We'd love to assist. 

        Could you tell us more about it?

        • What error message/code you have encountered when trying to update?
        • What Roku device is affected?
        • Is this when you're setting it up or when doing a manual update on your Roku?

        In the meantime, you may visit this support article: How to fix Roku streaming device update problems.

        Please get back to us soon. Let's keep the conversation going!

        Best,
        The Roku Community Team