I can't get past the bouncing roku

Hi Alec52,

Thanks for your first post here in the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help.

What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) How are you powering the device? Is it plugged into the TV USB post, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the issue?

With more information, we'll be able to assist you further.

All the best,

Chel