Forum Discussion

Angelatoo22's avatar
Angelatoo22
Reel Rookie
3 years ago
Solved

I can open remote to change batteries

I can't open the case to replace batteries
remotes
  • RokuJechealR's avatar
    RokuJechealR
    3 years ago

    Hi Angelatoo22,

    Greetings from the Roku Community!

    We understand that you have a query on how to open the case of your Roku remote to replace the batteries.

    Please follow these steps:

    1. Remove the battery cover on the back of your remote (slide down the battery cover).
    2. Remove both batteries from the battery compartment.
    3. Replace the batteries with a new matching pair and test again.

    For further references, you can visit our Roku support page here.

    If the problem persists, keep us posted on what you find out!
    All the best,

    Chel

RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Angelatoo22,

Greetings from the Roku Community!

We understand that you have a query on how to open the case of your Roku remote to replace the batteries.

Please follow these steps:

  1. Remove the battery cover on the back of your remote (slide down the battery cover).
  2. Remove both batteries from the battery compartment.
  3. Replace the batteries with a new matching pair and test again.

For further references, you can visit our Roku support page here.

If the problem persists, keep us posted on what you find out!
All the best,

Chel

  • Frustrated49's avatar
    Frustrated49
    Newbie
    3 years ago

    I can't open the remote either.  There is NO way to slide any part of the back (which is in ONE piece).  

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert
      3 years ago

      The voice pro remote doesn't  have replaceable batteries plain and simple. What it has is rechargeable batteries, look for usb port under the Roku name flag. 

    • Grl1's avatar
      Grl1
      Newbie
      2 years ago

      I can’t open mine either. Mine hasn’t got three lines to help with grip, just a smooth indentation. It’s like it’s glued shut 🤬

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Grl1, are you certain it's not a rechargeable remote with a pairing button on the back and a micro-USB connector by the purple Roku tag?

    • DOMS's avatar
      DOMS
      Newbie
      6 months ago

      I cannot open the roku remote cover

       

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        6 months ago

        Hi, DOMS 

        Thanks for reaching out.

        I'm here to help. First, I'd like to collect some details.

        May I know what specific Roku remote model you currently have? Additionally, are trying to open the battery cover to replace the batteries?

        Keep us posted.

        Thanks,
        Roku Community Team.

  • Tucker3's avatar
    Tucker3
    Newbie
    11 months ago

    my roku  is a newer one.  has what looks like a smaller black cap on the back, but cannot open it.

    • renojim's avatar
      renojim
      Community Streaming Expert
      11 months ago

      Tucker3, "smaller black cap"?  Can you post a picture?  Is there a USB port on the end with the purple tag?  If so, it's rechargeable and isn't meant to open.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      11 months ago

      Hi, Tucker3. Thank you for your post in the Roku Community!

      Thank you for bringing this to our attention. We would like to provide additional information to clarify what @renojim mentioned. Please see the picture below to identify your remote.

      The left image above illustrates that if the pairing button is visible on the back of the remote and it features a USB port, it is advisable not to open it, as it is designed to be rechargeable.

      Hope this helps!

      Best regards,
      Jharra