I purchased a new Roku with remote, to replace the one I have had for years; I've tried for a weekk-and-a-half to open the remote battery compartment cover (and like another person said, I have scratched it up trying, and it WILL NOT OPEN!! How can I exchange it for one that will open?
Margaret P
Thanks for the post.
Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
I am have the same issue of not being able to remove my Roku remote back. I would like to change the batteries but I literally cannot get the door to the remote open. I just tried steaming it and that did not work so I am out of options. Did anyone ever find a good solution to this?
you need strong fingers and hands.
Find the three lines on the back. The piece of plastic that they are on
must be free and not touched or held. hold the top put your thumb on the lines
and firmly press toward the bottom of the remote.
I think the first time is the hardest.
