Forum Discussion

Usrphil77's avatar
Usrphil77
Reel Rookie
4 years ago

My xFinity remote turns on the TV, and let’s me change channels and select input but my Roku remote no longer works so I can’t choose Netflix or one of the other built 8n streaming services.  Any solution?

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hi Usrphil77

Thanks for the post.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


All the best,
Kariza

  • Usrphil77's avatar
    Usrphil77
    Reel Rookie
    4 years ago

    Thanks….did a reset using the TV reset button and that cleared it up