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Pchan228's avatar
Pchan228
Newbie
5 years ago
Solved

How to get free HDMI extender for Roku stick? Always overheating!

How can I get a hdmi extender for my roku streaming stick? It is always overheating.

Overheating
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23 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Pchan228

    Thanks for the inquiry.

    It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

    For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

    I'd recommend ordering a free HDMI extender from our website and seeing if that resolves your issue. Please keep up posted what you find out.


    Thanks,
    Danny

    • ontrack2024's avatar
      ontrack2024
      Reel Rookie
      5 years ago

      I’ve had the extender plugged into my Roku stick in back of my Samsung TV, but it still overheats quite often. The TV is not in a cabinet and is about 1 foot away from the wall. 
      I've also plugged it into different HDMI ports. 
      I still have overheating issues with the stick.
      i don’t have these issues with my bigger LG older TV where the stick is also plugged into the back of the TV and it’s only 4 inches away from the wall.
      Are there any other things that I can do to prevent this overheating from happening? 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        5 years ago

        Hi ontrack2024,

        We appreciate your patience regarding this matter. I understand that you are receiving an error message of overheating with your Roku Streaming Stick.

        Have you tried checking the faq information that was previously posted for additional steps to resolve the overheating issue? 

        If you are unable to resolve the issue, please provide the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

        Kind regards,
        Mary

    • Zhills2020's avatar
      Zhills2020
      Reel Rookie
      5 years ago

      Please provide a good web site or link to place an order for a free HDMI extender because the stick is constantly overheating.