Unfortunately, I tried this and it did not work. Are there any other suggestions?
My Roku suddenly wouldn't connect to my 5G or a slower connection. I tried everything to connect. So, I went back to using my old Roku and that one worked fine. I decided to take another look today. And, after much frustration, I stumbled upon a FIX! YAY!!!!
I would like to share in hopes of may help others.
On the Roku main screen, go to SETTINGS at the bottom on the left side of the screen.
Click right arrow on remote and move down to SYSTEM at the bottom on the left side.
Click right arrow and move down to ADVANCED SYSTEM SETTINGS.
Click right arrow and move down to NETWORK CONNECTION RESET.
Click right arrow and choose RESET CONNECTION.
I really hope this helps someone else.
Tried the advanced systems setting & network connection reset. It didn't work. For whatever reason my two Roku devices just stopped recognizing my wifi network. All other devices work fine so its not the router
If your Rokus no longer show your Wi-Fi SSID as an available network then it's likely your router has its Wi-Fi channel set to "Auto" and it switched to an unsupported channel. Post more information including the model numbers of your Rokus and whether you're trying to connect to 2.4GHz or 5GHz Wi-Fi.
Device Model 3900X Roku Express
Serial number YG006N659751
software version 9.4.0
Can't see or find any network to connect to after factory reset
kangahawk wrote:
... All other devices work fine so its not the router.
Oh, how many times this statement is shown to just not be true. For simple troubleshooting, try restarting both the router and the Roku devices. Otherwise, and especially if you have multiple Roku devices drop offline simultaneously, you will have to verify that both the 2.4ghz and 5ghz radios are broadcasting. Also verify that your router settings are configured as follows for the Roku to be able to connect...
2.4gz network band..... Radio Enabled/On, set Channel between 1-11, not Auto, 12, 13, or 14, Protocols/Mode set to b/g/n, Bandwidth 20Mhz.
5gz network band..... Radio Enabled/On, set channel 36-48 or 149-161, not Auto or any channel 52thru140, Protocols/Mode set to N/AC, Bandwidth 20mhz or 40mhz(preferred) or 20/40.
Express and Premiere use the 2.4gz band, all other Roku models can use either the 2.4gz or 5gz bands of your network.
If you still have problems, post back your Roku models, your router model number, and the Wireless Settings you have configured in your router regarding channels and bandwidth.
It may very well indeed be the router.
If you folks can access and adjust your WiFi routers, then try forcing it to use 2.4 GHz channels 1, 6, or 11, instead of auto.
Worth a shot...
Thanks, it worked.
I guess the day of customer service is gone. ROKU will sell you there **bleep** TV, but wont help when there software doesn't work. This is obviously a very common problem. Would it have been so hard for them to have at least published this solution so we don't spend days looking for a way to solve this problem?
Most of the Roku troubleshooting is found at https://support.roku.com/
Network issues found at https://support.roku.com/search/network
Many of the issues, however, are found by users and these help articles are not updated immediately. They basically cover the general problems reported and resolutions.
That is why it is often asked to perform the standard/common troubleshooting to see if it resolves issues and then report back if still experiencing issues to see if it is a unique network or device problem that the Community may be aware of.
Agree though that the information pertaining to non-compatible DFS channels (52-140) on the 5gz should be updated in their support as more routers/ISP providers now support their use. Additionally, as more people begin to implement mesh routers and allow auto management of their routers, this info should be presented as possible culprit for connection issues.
Thank you for the directions and putting them in clear steps! I had this happen a week and a half or so ago and found it by sheer accident. Tonight it happened again I couldn't find it a second time so you posting probably just saved my TV.
Can you think of any reason why after more than a couple of years with NO problems what so ever, in less than 2 weeks I have had it decide it can't find the Wi-Fi, which my laptop has no problems informing me the Wi-Fi is working perfectly???
Roku isn't finding my wifi network I factory reset it and now can't get past setup English
Have you tried restarting both your router and the Roku device? After restarting router, you may have to factory reset the Roku device again. If unsuccessful, and if available, try using a hotspot connection set to 2.4ghz band to attempt setup.
Post back with both the Roku model number and router model number if you still need more help or have an update.
I have the same problem!
Hello Mlcb
We're here to help!
Could you tell us more about the issue you're experiencing? What's the model number of the affected Roku device? This can be found in the Settings menu by navigating to Settings > System > About.
With more information, we can assist you further.
All the best,
Kariza
Thank you! That worked!!!!
Worked perfect for me after setting up a new router. Wouldn't recognize the new network but after doing this it worked great! Thank you
I did that on both my phones AND the Roku. That's what all the support pages said to do. Reset your network. I've done that and restarted my hotspots and my Roku and still won't work. It says it connected with excellent signal strength. I am exhausted trying to get it to work!!! Help!!
venusdc12 since this is your first post, we don't know all your details. What model Roku do you have (the number, not the name), who is your Internet provider, are you using their router/modem, and if so what is the make/model? What error messages do you get? When using what channel(s)?
I'm not certain why you mentioned your phones. Are they too having issues connecting to your WiFi? If so, it certainly points to a problem with the router, not the connected devices.
This is my second effort trying to reply to your sanity saving post... Hopefully this one lands where I want it to....10m ago
Re: Roku not finding any wireless networks
Thank you for the directions and putting them in clear steps! I had this happen a week and a half or so ago and found it by sheer accident. Tonight it happened again I couldn't find it a second time so you posting probably just saved my TV.
Can you think of any reason why after more than a couple of years with NO problems what so ever, in less than 2 weeks I have had it decide it can't find the Wi-Fi, which my laptop has no problems informing me the Wi-Fi is working perfectly???
Thank you so much Lingo1!!!! That fixed my Device!! I became apart of this community so that I could thank you!! Now I know what to do if this ever happens again!
Update: I reset the 5ghz channel settings and that seemed to do the trick.
I’m still stuck. Rebooted router. Powered down Roku. Network reset. Factory reset (that was a bummer). Turned auto off on my 2.4ghz channel setting and set it to 1. I have a Roku Streaming Stick 4K. Everything was working until I installed a new router today. All other devices in house connect fine. Any ideas?
I know you posted this a while back, but I had the same issue today and your solution worked! Thank you!
