Be aware that, following the install of 9.3 firmware, express and premier units are no longer able to detect 5GHz networks, Check for 2,4GHz channel connectivity or turn off steering if your 5G router is dual-band. Hope this helps.
I can only say what worked for me and I really hope that someone finds this in the comments or a reply because I didn’t know how to comment in here and I’m sorry I have been on the phone all day with on Ryukyu hotline they sent me all around the world but when I finally got to the person, this is what they told me to do and it worked my Internet would not connect at all. It was not the Internet. It was the TV MAC address which is an hardware faulty, is what I was told. I tried everything in the comments nothing worked, so I finally had to bite the bullet and call Roku hotline. I’ll unplugged the tv then I press the power button on the TV actually for 60 seconds, then plug the TV back up and go to your Wi-Fi connection and it should work it did for me to save time from calling the hotline and being on it all day, and if you’re like me, who restarted your whole system it let me put my apps back on through my phone instead of individually doing it on tv I have a ONN ROKU TV 50” I hope this helps someone
My Roku Ultra hadn't updated firmware in over a year. With the assistance from a Roku support rep, I solved my issue with wireless connectivity by plugging an Ethernet cable from my network switch into my Roku Ultra and it immediately performed a firmware upgrade to the latest version. After the Ultra rebooted, I disconnected the Ethernet cable and successfully connected to my WiFi network and haven't had any issues since.
Roku Ultra (4660, 4661, 4662 series)
Linzeelue wrote:I tried everything in the comments nothing worked, so I finally had to bite the bullet and call Roku hotline.
I don't know who you called, but Roku does not offer phone support. Many web sites offer to support Roku, but they are usually trying to steal your user account information. If you called such a number, I strongly suggest you log into your Roku user account and immediately change your password.
I know all about scammers. I was sent an email directly from a Roku support rep and given a toll free number to call and given a trouble ticket number. I was never asked for any personal info or payment info. The rep gave me the info to try and it fixed the problem.
Can someone message me privately to walk me through the steps to check this?
Makes no sense, since 1 of my 4 Rokus connected wireless and other 3 did not. Unplug Roku. Switch off router for 30 seconds plus. Router back on. Once up and going plug in Roku. Worked on all three of mine.
Unfortunately, I tried this and it did not work. Are there any other suggestions?
I’m unable to connect my roku to my network
Germaine70 you haven't provided enough information for assistance. What model number Roku do you have? Does your Roku see your network but not connect, or is it not appearing in the list of networks? Do you see any networks in the connection list?
Beeterfly5 wrote:Be aware that, following the install of 9.3 firmware, express and premier units are no longer able to detect 5GHz networks.
No version of the Roku Express, and only the first version of the Premiere has ever supported 5GHz WiFi. The Express 4K models are dual band, but not the 1080 models. And only the Premiere 4620/4630 were dual band. All newer Premiere models were 2.4 GHz only.
