Forum Discussion

jklump's avatar
jklump
Reel Rookie
6 years ago
Solved

How to fix: Remote batteries showing solid green light

My remote on my streaming stick quit working and I tried to re pair it. Now, when I put the batteries back in the green light in the battery compartment comes on solid and will not go off. I  have tr...
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

jklump 

Thanks for the note.

If you are having issues with your enhanced remote, we would recommend checking out the troubleshooting steps available on our support site: 'How to fix your Roku® voice or simple remote that is not working'.

Please keep us posted.


Thanks,
Danny

 

Related topics that you might find helpful:

  • ShahMaj's avatar
    ShahMaj
    Newbie
    5 years ago

    Nothing works from your link. Solid green light refuses to go.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      ShahMaj

      Thanks for the post.

      Can you please clarify the issue you are experiencing?

      With more information we will be able to assist you further.


      Thanks,
      Danny

  • angrycustomer's avatar
    angrycustomer
    Binge Watcher
    5 years ago

    I Love it when Corporate geeks are asked for an answer and they tell you to go somewhere else to find the answer instead of answering NOW....Roku devices are badly flawed and poorly designed at best...

    • DBDukes's avatar
      DBDukes
      Community Streaming Expert
      5 years ago
      angrycustomer wrote:

      I Love it when Corporate geeks are asked for an answer and they tell you to go somewhere else to find the answer instead of answering NOW....Roku devices are badly flawed and poorly designed at best...

      My Roku devices work great. I wonder what I'm doing wrong.

      • angrycustomer's avatar
        angrycustomer
        Binge Watcher
        4 years ago

        I have discovered that any Sony Bluray remote when the player is connected ...will turn on the TCL-Roku on fast and easily and auto start the display of the Sony....U can buy a SonyBluray remote for About $4.25 only.....

  • Drosas's avatar
    Drosas
    Newbie
    3 years ago

    You gus always tell the customer to check the your page but there is not solid help fro you guys. Soo disappoint

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Drosas,

      Thanks for posting in the Roku Community!

      Can you please provide us with more specific information about the issue you are experiencing? What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue?

      Keep us posted with the details.


      Best regards,
      Mary

  • BettyMilam's avatar
    BettyMilam
    Newbie
    5 years ago

    I have already done all the steps in the roku support info, green light was flashing as it said it should but the remote still isn't working my tv. I see my screensaver, it worked just fine this morning.

  • BettyMilam's avatar
    BettyMilam
    Newbie
    5 years ago

    Thanks for the help, I had to reset/reboot my modem, redid everything the solution instructions said, remote working fine now. We had  storm & lighting everyday, because it was working fine just this morning. Betty

  • CaiZa2114's avatar
    CaiZa2114
    Reel Rookie
    5 years ago

    I have changed batteries, rebooted, unplugged...you name it. The light flashes green immediately after batteries are placed and the screen is stuck on “pair.” Does the enhanced work with the 3810x? Should I just take it back?

  • mkat8485's avatar
    mkat8485
    Newbie
    5 years ago

    Tried this. Doesn’t work. 

  • dirtslayer's avatar
    dirtslayer
    Newbie
    4 years ago

    I too have a remote issue, going around in circles for help. One evening it quit. Streaming stick 3810x. Purchased 2-3 months ago. Was not dropped, etc. Tried every suggestion I've found, repeatedly. No pairing light at all. Very unhappy, remotes should last more than a couple of months.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi dirtslayer

      We're here to help!

      Please reply here with the serial number of the Roku device associated with the affected remote. It can be located at the back of the stick itself.

      Once we have the information needed, we'll be able to forward it to our support team for further assistance.


      All the best,
      Kariza