Forum Discussion

Abigailkahrs's avatar
Abigailkahrs
Reel Rookie
6 years ago
Solved

How to fix an unresponsive Roku remote (won't scroll, select channels, or turn device on/off)

I have the roku streaming stick and my remote won’t allow me to turn it on or scroll between channel options. I also tried using the roku remote app and even on there it will not allow me to choose a...
remotes
  • Jenny2's avatar
    Jenny2
    5 years ago

    My problem turned out to be that it was getting confused with the Roku device in the other room. I unplugged the _other_ Roku, then did the reboot with the one I was trying to fix and it paired fine. I think I had to do it another time, but mostly it’s fine. 

AyeYoLi's avatar
AyeYoLi
Newbie
5 years ago

RokuDanny-R 

Bregraham 

What was the fix i am having same issue. Volume works, power button works, but can not change the apps.. no other button works on the remote. Fresh batteries have been installed did the unplug thing 20 different times pairing light is still blinking. 

Could you tell us if it was fixed and or what was done??  

Jenny2's avatar
Jenny2
Reel Rookie
5 years ago

My problem turned out to be that it was getting confused with the Roku device in the other room. I unplugged the _other_ Roku, then did the reboot with the one I was trying to fix and it paired fine. I think I had to do it another time, but mostly it’s fine. 

  • Mrkpost863's avatar
    Mrkpost863
    Reel Rookie
    4 years ago

    I am having the same problem. The remote turns the tv on and off but won’t change channels.  I changed batteries and unplugged the streaming stick and it didn’t help. Please be more explicit in your responses. When I turn it on the screen is not on the Home Screen it is on Netflix. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      4 years ago

      Mrkpost863, what's the model number of your Roku device written on it somewhere?  Does the remote have a pairing button on the back or inside the battery compartment?  If so, it may have lost pairing.  Unless you have an actual Roku TV, the buttons that control the TV are completely separate from the buttons that control the Roku (it's really like two separate remotes in one).

      How to fix your Roku® voice or simple remote that is not working