Forum Discussion

Abigailkahrs's avatar
Abigailkahrs
Reel Rookie
6 years ago
Solved

How to fix an unresponsive Roku remote (won't scroll, select channels, or turn device on/off)

I have the roku streaming stick and my remote won’t allow me to turn it on or scroll between channel options. I also tried using the roku remote app and even on there it will not allow me to choose a...
remotes
  • Jenny2's avatar
    Jenny2
    5 years ago

    My problem turned out to be that it was getting confused with the Roku device in the other room. I unplugged the _other_ Roku, then did the reboot with the one I was trying to fix and it paired fine. I think I had to do it another time, but mostly it’s fine. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

Abigailkahrs 

Thanks for the post.

Can you please provide clarification regarding the issue you are experiencing?

Roku streaming sticks do not have a power option, Roku devices are meant to always be in standby mode. Can you clarify what you mean when trying to turn the stick on/off?

When you say you are changing the channel, are you trying to change the channel on the Roku Home screen or are you trying to change the channel of the TV/cable box?

With more information we will be able to assist you further.


Thanks,
Danny

Bregraham's avatar
Bregraham
Newbie
6 years ago

I have a Roku Streaming stick with a remote that has the voice button and can turn the sound up and down, my remote will turn the tv on and off and change the volume but won’t change the apps. The other buttons don’t work either. I have changed the batteries, unplugged the roku multiple times and reset my internet and it is still not working. I haven’t had this streaming stick and remote for very long 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Bregraham 

    Thanks for the post.

    Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • AyeYoLi's avatar
      AyeYoLi
      Newbie
      5 years ago

      RokuDanny-R 

      Bregraham 

      What was the fix i am having same issue. Volume works, power button works, but can not change the apps.. no other button works on the remote. Fresh batteries have been installed did the unplug thing 20 different times pairing light is still blinking. 

      Could you tell us if it was fixed and or what was done??  

      • Jenny2's avatar
        Jenny2
        Reel Rookie
        5 years ago

        My problem turned out to be that it was getting confused with the Roku device in the other room. I unplugged the _other_ Roku, then did the reboot with the one I was trying to fix and it paired fine. I think I had to do it another time, but mostly it’s fine. 

    • Srcoolfl's avatar
      Srcoolfl
      Newbie
      3 years ago

      I’m having the same issue in the Home Screen.  Going to the menu in the left and going to “what to watch”, featured free, live tv , and the others I can scroll through the options.

       The problem only presents itself in the Home Screen.

      [personal information removed]

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        Srcoolfl, what is the software version displayed under Settings->System->About?