Forum Discussion

Abigailkahrs's avatar
Abigailkahrs
Reel Rookie
6 years ago
Solved

How to fix an unresponsive Roku remote (won't scroll, select channels, or turn device on/off)

I have the roku streaming stick and my remote won’t allow me to turn it on or scroll between channel options. I also tried using the roku remote app and even on there it will not allow me to choose a...
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  • Jenny2's avatar
    Jenny2
    5 years ago

    My problem turned out to be that it was getting confused with the Roku device in the other room. I unplugged the _other_ Roku, then did the reboot with the one I was trying to fix and it paired fine. I think I had to do it another time, but mostly it’s fine. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

Abigailkahrs 

Thanks for the post.

Can you please provide clarification regarding the issue you are experiencing?

Roku streaming sticks do not have a power option, Roku devices are meant to always be in standby mode. Can you clarify what you mean when trying to turn the stick on/off?

When you say you are changing the channel, are you trying to change the channel on the Roku Home screen or are you trying to change the channel of the TV/cable box?

With more information we will be able to assist you further.


Thanks,
Danny

Abigailkahrs's avatar
Abigailkahrs
Reel Rookie
6 years ago

I am trying the channel on the roku home screen. Also there’s a button on the streaming stick which I assumed was either a power button or a reset button and even pressing that isn’t helping. 

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    6 years ago

    The red power button at the top of the remote is a tv power key, if your remote were set up for your tv brand it would power it on. The roku has no power button or command of its own. The button in the battery compartment is not reset button for the remote its a pairing key to pair the remote with your roku, if it can take wifi remotes. By your last post you have a stick, it only takes wifi remotes. 

    First have the remote ready to pair, with battery door off, one fresh battery installed, put the remote aside for a minute, unplug the roku stick from the power for a bit, plug back in, after the roku stops bouncing put the battery in and press and hold the pairing key for three seconds and release let the remote communicate with roku. The light will go out on the remote thats okey don't press anything you until you get confirmation its paired. 

    • KayBeeTally's avatar
      KayBeeTally
      Newbie
      4 years ago

      Thank you! I’ve been struggling with this problem for three hours. The key is to do everything EXACTLY as you stated. I’m usually good with exact instructions but I was trying to use the same batteries because they worked the power and mute buttons. Once I got new batteries it worked great. Thanks for sharing your expertise!